ISO Draw 7.1 license issue

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We have one copy of IsoDraw 7.1 and FlexLM installed on a server providing a floating license. The one IsoDraw user recently got a new computer. Now when we point the "PTC_D_LICENSE_FILE" variable to the server, we get the message "License Request Failed for Feature ISODRAW". I checked communications between the server and the PC and found no issues. I was able to use a diagnostic program to successfully talk on port 7788 between the client and the server. All firewalls and antivirus were opened up. The FlexLM log files show that 1 license is available, but don't log any attempts to connect or use the license. Any suggestions?

Only one thing I can think of. On the user's previous system, he might have had IsoDraw 7.0. Would a license that supports 7 also support 7.1?

M

MartinHanak

24-Ruby III

Christian,

I suggest to check your license file. It has to contain the following line:

INCREMENT ISODRAW ptc_d 7.1 .......

Martin Hanak

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VladimirN

24-Ruby IV

Christian Brown wrote:
...Only one thing I can think of. On the user's previous system, he might have had IsoDraw 7.0. Would a license that supports 7 also support 7.1?

Why you haven't installed in the beginning version 7.0 and haven't tested it on the new computer?

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ptc-4374686

Author

1-Visitor

Problem solved. The user was using IsoDraw 7.1 and the license was for 7.0. We incremented the license and it works now. Thanks for the replies.

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