1-Visitor

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ISODraw requires internet connectivity

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While attempting to start ISODraw, an error is generated, "License request failed for feature ISODraw". This error occurs when the PC is not connected to any network. Once connected to a network, ISODraw successfully starts. The license that is used is a node lock license.

Is there any method to have ISODraw start when not connected to a network? Connectivity is an issue when at sea for the Navy. Any help would be appreciated.

Isodraw

24-Ruby IV

Hi Lisa,

Try to contact with PTC's technical support by using this link: https://support.ptc.com/apps/case_logger_viewer/auth/ssl/log

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12-Amethyst

Does you have PTC_D_LICENSE_FILE environment variable point to a license server on a remote machine, or does it point to a file on your local machine?

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Author

1-Visitor

Hi Tim,

The environment variable points to a location on the local hard drive. It is a node lock license.

Lisa

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5-Regular Member

5-Regular Member

Hi Lisa,

I think the most probable cause is that your license is bound to a Wifi mac address instead of a ethernet one.

Since these are unavailable when not connected to a network the mac address will also be unavailable and the licence request will fail.

Regards,

Manar

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5-Regular Member

5-Regular Member

Great info Manar. Looks like this is covered in an article in our knowledge base:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS38934&source=tssearch

Try out that solution Lisa, and let us know if it works when off the network.

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Author

1-Visitor

Rafael,

Thank you for the information. Unfortunately, when attempting to access that document, an error is generated:

ERROR: Document 38934 is not in customer viewable as it is an internal PTC document.

Can you send me the narrative of this Case?

Lisa

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