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MServices1-Visitor
1-Visitor
September 24, 2018
Question

License Server Setup

  • September 24, 2018
  • 2 replies
  • 3042 views

I have Iso Draw License and installed on our license server. We open FW 7788 but when we tried to connect Iso Draw, it said "Licenses request failed for feature ISODRAW". When else do we need to do?

Thank you for your help

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2 replies

B
18-Opal
bfriesen18-Opal
18-Opal
September 25, 2018

Do you have your environmental variable set up for the license? You need to have the variable PTC_D_LICENSE_FILE in the system variables and the value needs to set to your local license file location.

 

Bryon

M
MServices1-VisitorAuthor
1-Visitor
September 25, 2018

Thank you, Bryon,

 

Yes, we have environment variable set up for the license.
PTC_D_LICENSE_FILE: [7788@our license server]

Thank you

R
RayStachowiak1-Visitor
1-Visitor
September 26, 2018

You are running Flexnet on your license server and have the PTC License loaded as a .dat file on the license server. Sometimes it gives you a screen to reconfirm this is where the license is located and you hit retry.

S
scott-allen1-Visitor
1-Visitor
September 27, 2018

FlexNET communicates using the port number in the license file on the SERVER line, which is normally set to 7788, as you noted. However, the vendor daemon also needs to communicate with the client, but when no port is designated, which is the default, it is dynamically assigned a port from a range.  This makes it more difficult to notch out the correct ports.  One option is to add the ptc_d.exe application to the firewall.  However, if you want to limit the connection port on the daemon, you can specify a port in the license file.  To do this, add the line:

 

VENDOR ptc_d PORT=55658

 

The port number can be any open port you wish to use.  Now, you can open up the firewall for just that port, instead of a whole range.  For example, your license might look like this:

 

SERVER server.domain.com PTC_HOSTID=00-00-00-00-00-00 7788
VENDOR ptc_d PORT=55658
DAEMON ptc_d "C:\Program Files (x86)\FLEXnet\ptc_d.exe"

 

Hopefully, this helps!

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