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ptc-39983401-Visitor
1-Visitor
September 3, 2014
Question

No Graphics in Composed PDF

  • September 3, 2014
  • 1 reply
  • 3204 views

We recently upgraded from Epic 5.4 to Epic 6.0.. The graphics show up in the XML file, but do not show in the composed PDF. Is there a setting I am overlooking? I went back and looked at all of the settings in 5.4 just to check, but everything in 6.0 seemed to be pointing to the right directories. Any help would be greatly appreciated!

1 reply

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GarethOakes16-Pearl
16-Pearl
September 3, 2014

Are you publishing through PE (aka E3 aka Publishing Engine)? If so, have you upgraded your PE server to 6.0 as well? Does the PE server still have access to the network drive storing the graphics? There is a setting to force Editor to send all images "over the wire" to PE for composition which might be worth checking.

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ptc-39983401-VisitorAuthor
1-Visitor
September 4, 2014

We are going through the PE server, and have upgraded to the 6.0 server. I am not sure if the server has access to all of the graphics, as I am not the admin. I do know that the graphics are showing in the XML file.. I would be interested in knowing the setting that forces the graphics "over the wire". Thanks again for your help.

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GarethOakes16-Pearl
16-Pearl
September 4, 2014

I found a support knowledge base article that is relevant: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS4393

The setting I was referring to is an "advanced setting" called pegraphicpi. If you set pegraphicpi=on then it won't send graphics. If you set pegraphicpi=off then it will send graphics.

I haven't tested but toggling that setting may be a quick way to determine where your problem lies.

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