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J
jpotter3-Newcomer
3-Newcomer
August 7, 2023
Question

PTC Arbortext Advanced Print Publisher

  • August 7, 2023
  • 2 replies
  • 2429 views

I cannot open PTC Arbortext Advanced Print Publisher. License problem: The desired vendor daemon is down Requesting ArbotextAPPDesktop 7788@localhost: (-97)   

I had this problem in 2016 and the PTC community solved it for me.

 

Imtools.exe

Start / Stop / Reread

Stop server

Start server

Server start successful

 

 

Now I have the same problem 

But using the same solution does not now solve it.

 

Can anybody out there help me please?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
August 8, 2023

Take a look this article - "Error message "License request failed for feature XXX: -97, The desired vendor daemon is down" is returned when trying to launch Application based on Flexlm/Flexnet license": https://www.ptc.com/en/support/article/CS26888

B
18-Opal
bfriesen18-Opal
18-Opal
August 9, 2023

Did you update your license file? We have found in the past that you need to also update the license server when updating the license file.

 

Bryon

J
jpotter3-NewcomerAuthor
3-Newcomer
August 14, 2023
Hi Bryon

Please excuse my ignorance but would I update my license file and license server through lmtools.exe ?

Best wishes


John Potter

Director & Editor-in-chief

European Rail Timetable Limited

www.europeanrailtimetable.eu


Available to pre-order: Autumn 2023 printed edition, Four Seasons Bundle from Autumn. Available to order: August 2023 digital edition, Summer 2023 digital edition, Summer 2023 printed edition, Four Seasons Bundle, Rail Map Europe 3rd edition, 2nd revision and Europe by Rail 17th edition.

B
18-Opal
bfriesen18-Opal
18-Opal
August 14, 2023

The only time you need to update your license file is if you are updating to a new major version of the software, like 7.X to 8.X.

Licenses need to generated from the ptc site. If you log into your support account there is a box that says popular tasks. Choose Manage licenses, this will allow you to generate a new license file.

 

Then you load the new license file with the lmtools. This is where the lmtools needs to updated to a newer version, so that it will read the new license file properly.

 

You can always put in a support ticket also https://www.ptc.com/en/support

 

Bryon

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