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Eugine_Prince6-Contributor
6-Contributor
September 26, 2024
Solved

PTC Arbortext Editor Message

  • September 26, 2024
  • 3 replies
  • 1550 views

Hello All, 

Good day !!!

We upgraded Arbortext 8.1 to 8.2 around a year ago, and for the last two days, we have been seeing a pop-up message stating that our license is about to expire. Has anyone else encountered this type of mistake while running Arbortext?

This is the first time we have encountered this problem. What type of license is it mentioning?

I have attached the snip for your reference

Thanks in advance 

Catalina_0-1727357968883.png

 

Regards

Eugine Prince 

Best answer by Alexia

Hello Eugine,

I can confirm Bryons thoughts on this 'PTC Arbortext Editor Message'.

The licenses you have are now probably a Subscription licence and therefore need renewing each year.

I would recommend you contact PTC License Renewal to discuss options.

Please could I ask that you mark either this or Bryon's posts by clicking on 'Accept as solution' - this may then help other Arbortext Community Members if they have the same Licensing message.

Kind regards

Alexia

3 replies

B
18-Opal
bfriesen18-Opal
18-Opal
September 26, 2024

Are you using editor on subscription? Check you license file as it has the date that your license is active till. By the sounds of it you need to renew your subscription.

 

Bryon

    A
    Alexia15-MoonstoneAnswer
    15-Moonstone
    September 27, 2024

    Hello Eugine,

    I can confirm Bryons thoughts on this 'PTC Arbortext Editor Message'.

    The licenses you have are now probably a Subscription licence and therefore need renewing each year.

    I would recommend you contact PTC License Renewal to discuss options.

    Please could I ask that you mark either this or Bryon's posts by clicking on 'Accept as solution' - this may then help other Arbortext Community Members if they have the same Licensing message.

    Kind regards

    Alexia

    Catalina
    CatalinaCommunity Manager
    Community Moderator
    October 2, 2024

    Hi @EP_01_10309324,


    I wanted to see if you got the help you needed.


    If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
    Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.


    Of course, if you have more to share on your issue, please pursue the conversation.

    Thanks,

    Catalina | PTC Community Moderator
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