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1-Visitor
January 5, 2015
Solved

Unable to find license key for trail version and CMS connector details

  • January 5, 2015
  • 1 reply
  • 6548 views

Hello All,

I have downloaded and setup the Arbortext editor trial version and trying to configure the CMS (Documentum) need following document, can someone provide the same unable to access.

http://www.ptc.com/WCMS/files/138341/en/cms_guide.pdf

Also, did not find the trail version / license key to configure to perform following steps.

You will use the PTC License Landing Page to configure the PTC Arbortext

software licenses for your hardware.

1. Go to the PTC support page at http://www.ptc.com/support.

2. Choose Arbortext.

3. Choose Arbortext License Support and log in to your PTC account when

prompted. You will need your login name, password, and Customer Number.

4. Choose your Product Family from the list.

5. Choose the Version from the list. The Hardware Selection is then displayed.

6. Enter the PTC Host Id (available by following the directions at the beginning

of this section). If your computer is already in the system, you can Browse for

it.

Enter the name for your computer in the Host/Triad Name.

The PTC Host Id and Host/Triad Name identify one of the following:

• A single computer for a node-locked license.

• A single computer that will be serving floating licenses to end users.

• A set of three computers (called a triad license server) that will be serving

floating licenses to end users. This type of licensing provides server

redundancy.

Click Continue.

7. If the Host ID is not in the PTC licensing system, you will be asked to enter an

installation address and contact that will be associated with the Host ID.

8. Confirm the combination of PTC Arbortext software and your hardware for

your license. Then click Get License. You will get a call number for

confirmation of the request.


As I am using trail version, do not have appropriate customer login to perform the above steps.. does any one know how to get trail version.

Best answer by GarethOakes

This is a common problem, I don't know why PTC have not corrected the web site. You need to contact PTC directly with your Host ID. See recent thread here: http://communities.ptc.com/thread/58729

1 reply

1-Visitor
January 7, 2015

Hi,

When you downloaded the software from the Free Downloads page there is a form that needs to be completed so PTC can send a trial license. The link is: http://support.ptc.com/appserver/mkt/products/tryout.jsp?&wcms_id=134918&hostid=null&program=epiceditor&campaign=null

Have you completed this form and still not received your license?

Please feel free to contact me directly so you can begin your evaluation.

Thanks

Susan

Susan Fort

Solution Manager, Aerospace and Defense SLM Segment


T 937.743.6356 F 781.707.0602

M 937.707.0302
E
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mkothari1-VisitorAuthor
1-Visitor
January 8, 2015

When I Submit the details with following Host ID (machine on which PTC Arbortext Editor with Styler is installed).

PTC HOSTID = 00-50-56-BA-01-2B

Above is generated using cpu_id.exe as per installation documents.

Getting message as INVALID HOST ID.

Also, I am looking for following document , unable to access.

http://www.ptc.com/WCMS/files/138341/en/cms_guide.pdf

Thanks in advance!