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ptc-10334281-Visitor
1-Visitor
November 8, 2011
Question

Unable to obtain a license for optional component Epic Interchange

  • November 8, 2011
  • 1 reply
  • 2611 views

We're running an old version of the Epic environment. We just moved our lm server from a physical server to our virtual environment by taking a snapshot of it and creating it in our virtual world.

The ALM came up and serves concurrent licenses to the EPIC editor users without a problem. However, any time a user tries to use the Epic Interchange to export a document to Word, they get the above error??

    1 reply

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    DmitryTsarev17-Peridot
    17-Peridot
    November 8, 2011

    There could be more details on the issue in the License Manager logs - check it.

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    ptc-10334281-VisitorAuthor
    1-Visitor
    November 8, 2011

    Found the log file. It appears the the authorization for the other two license server hosts failed because they can't be found. Of course not, they've been off for some time (months, years). The third and remaining host has been doing all the work (why we wanted to virtualize it in the first place). The last time the LM service was restarted was April. There was no problem then. But now, problems, at least for Interchange but not for Editor??

    I'm thinking we just renew all the license keys for the virtual server and be done with it?

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    DmitryTsarev17-Peridot
    17-Peridot
    November 14, 2011

    Yes, Nik, that's what I'd try in the first place.

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