Skip to main content
B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
June 4, 2024
Question

Multiple Windchill systems

  • June 4, 2024
  • 1 reply
  • 1690 views

We have 2 Windchill systems, one for unclassified work and the other for classified work. When we upgraded our licenses a couple of years ago, we were told that the licenses can be used on both systems as Windchill is a named user system. I am setting up an upgrade on both sides to Windchill 12.1.2 so will be retrieving new licenses soon. With the new licensing is this still the way going forward?

    1 reply

    J
    JGENTHNER10-Marble
    10-Marble
    June 4, 2024

    Hello,
    Thank you for your question. I believe you're asking about sharing the same allocation of licenses across multiple instances. If so, you will temporarily need to address the re-use with one of the following options since our new application was helping a number of our customers manage their allocations better.

    Option 1: Go to each license host to assign at least 1 license for desired products. Then edit host info and enable the uncapped option for 180 days. We encourage labeling the host to reference "SHARED" or "REGISTERED USERS" and help us identify the use case.

    Option 2: Setup a single Production licensing host with the full license allocation. Then clone additional hosts as Non-production, adding a “PROD” label to indicate production use.

    In either setup, you must continue to track registered users across the instances and ensure that the number of users accessing the software does not exceed the amount purchased.

    If you'd like assistance with the setup, you may continue to open cases with our Licensing Support team via My PTC Assistance and selecting the option for License Management.

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    June 4, 2024

    It would be good for people to be aware of the risks and responsibilities with using an uncapped license.  PTC reserves the right to back charge for any license over usage and sending real-time license usage data back to PTC is required while the uncapped license is in use.  Companies need to be very careful if choosing to use an uncapped license.

     

    https://www.ptc.com/en/support/article/CS328536

    To use an uncapped license, your organization must agree to:   

    • Remove the uncapped license file from your environment as soon as the transition is complete. 
    • Ensure that you do not use more licenses than you have purchased while using the uncapped license. 
    • Meet all terms and conditions of the license agreement. 
    • Promptly pay for any usage above the number of purchased licenses.  
    • Enable Windchill Performance Advisor, which will monitor license usage and transmit certain data to PTC as described in the data privacy policy at the link below. 
      J
      JGENTHNER10-Marble
      10-Marble
      June 4, 2024

      @TomU Thank you for sharing the caveats with the uncapped option. Users may find cloning or creating non-production hosts with the same allocation a better path, but either option requires continued monitoring of registered users.

      For all, we're working on features that allow us to better assist sharing same allocations in Registered User configurations as well as to move hosts from non-production to production (or vice versa) classification.

        Terms & ConditionsCookie settingsAccessibility statement