Access issue while downloading service packs in codebeamer

1. Describe your environment: What is your industry? What is your role in your organization? Describe your stakeholders.

Industry X   Role - senior analyst
2. Describe the problem you are trying to solve. Please include detailed documentation such as screenshots, images or video.

Trying to download service files  packs from codebeamer to intall to my windows machine but credentials are not accepting
3. What is the use case for your organization?

Codebeamer ALM  Electronic Industry
4. What business value would your suggestion represent for your organization?


5. Do you have an idea how this problem could be solved?