excel file edit via office throw error: excel couldn't find file

Question

Hello all,user wants to edit excel file document using office and gets below error:Office editor is installed ver. 2.0 Delete browser cache is not helping now (it helped one day ago).Tried on Edge and Chrome browser.No error visible in Codebeamer log.any idea? update:after check of cboffice_launcher.log in C:\Users\<username>\AppData\Local\Temp\I have realized that ":" is missing after https 22-Oct-24 9:44:33 AM - ----------------------------------22-Oct-24 9:44:33 AM - Starting cbOffice Launcher - 1.0322-Oct-24 9:44:33 AM - Original url: cboffice://https//Server-Name/cb/officeedit/C4iKYBjM8zG4bQPkoyks2fekME6LC0JlqSdZTboB7cQ/Trigger%5FMessages%5Ffor%5FInbound.xls22-Oct-24 9:44:33 AM - Service Url: https//Server-Name/cb/officeedit/C4iKYBjM8zG4bQPkoyks2fekME6LC0JlqSdZTboB7cQ/Trigger%5FMessages%5Ffor%5FInbound.xls22-Oct-24 9:44:33 AM - File type: .xls22-Oct-24 9:44:33 AM - Command: %comspec% /c assoc .xls > "C:\Users\userXYZ\AppData\Local\Temp\radC7736.tmp"22-Oct-24 9:44:33 AM - Command: %comspec% /c ftype Excel.Sheet.8 > "C:\Users\userXYZ\AppData\Local\Temp\radA7F62.tmp"22-Oct-24 9:44:33 AM - Associated Program: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE22-Oct-24 9:44:33 AM - Start associated command: %comspec% /c "C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE" https//Server-Name/cb/officeedit/C4iKYBjM8zG4bQPkoyks2fekME6LC0JlqSdZTboB7cQ/Trigger%5FMessages%5Ffor%5FInbound.xls any idea how to fix it ? thank you

alfonso_c · Accepted Answer

Thanks for sharing this possible approach, I can see this has been recently reported to our Engineering Team, more information is at this page: MS Excel file opened with "Edit Via Office" from Documents tab shows error "'Sorry, we couldn't find https/:/cb/officeedit//.xlsx.Is it possible it was moved, renamed or deleted?'"

alfonso_c · Answer

Hello @MM_10991077 , I can reproduce a similar issue on MS Edge: Word document opens, but it's blank. Local log:

10/22/2024 12:21:31 PM - ----------------------------------
10/22/2024 12:21:31 PM - Starting cbOffice Launcher - 1.03
10/22/2024 12:21:31 PM - Original url: cboffice://http//localhost:8080/officeedit/ciFjBQjnt6uPxTa%5Fv2kZhLwneoH2LPxor7bYp49dfBc/issue-desc-1099.docx
10/22/2024 12:21:31 PM - Service Url: http//localhost:8080/officeedit/ciFjBQjnt6uPxTa%5Fv2kZhLwneoH2LPxor7bYp49dfBc/issue-desc-1099.docx
10/22/2024 12:21:31 PM - File type: .docx
10/22/2024 12:21:31 PM - Command: %comspec% /c assoc .docx > "C:\Users\acrisci\AppData\Local\Temp\radC59CA.tmp"
10/22/2024 12:21:31 PM - Command: %comspec% /c ftype Word.Document.12 > "C:\Users\acrisci\AppData\Local\Temp\radBA0D6.tmp"
10/22/2024 12:21:31 PM - Associated Program: C:\Program Files\Microsoft Office\Root\Office16\WINWORD.EXE
10/22/2024 12:21:31 PM - Start associated command: %comspec% /c "C:\Program Files\Microsoft Office\Root\Office16\WINWORD.EXE" http//localhost:8080/officeedit/ciFjBQjnt6uPxTa%5Fv2kZhLwneoH2LPxor7bYp49dfBc/issue-desc-1099.docx

The Start associated command: %comspec% /c "C:\Program Files\Microsoft Office\Root\Office16\WINWORD.EXE" http//localhost:8080/ does not look correct.

I tested on Mozilla Firefox and Google Chrome and it worked well, the last line also correctly produced http:// instead of http//. I continue to investigate and will post updates if I have any. In the meantime, please feel free to raise a support ticket to get further assistance.

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