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12-Amethyst
March 11, 2025
Solved

Merge Fields in Word Template export do not work when edited

Hello all,

export tracker to word using eg. default system template works fine and data are visible.

But it does not work if Merge Field is edited:

 1) { MERGEFIELD  author \* MERGEFORMAT }  -> author is rewritten manually

or

2) { MERGEFIELD  author \* MERGEFORMAT }  to { MERGEFIELD  baseline \* MERGEFORMAT }

 

or manually inserted : Insert tab > Text > Quick parts > Field > Merge field

 

If working Merged Field is copy/past then it works.

 

Is there any special formatting or syntax needed for working with Merged Fields in Word document?

thank you

 

12-Amethyst
March 24, 2025

Hi @MM_10991077 ,

 

We have some articles regarding to description and Word export:

https://www.ptc.com/en/support/article/CS431288

https://www.ptc.com/en/support/article/CS405694

https://www.ptc.com/en/support/article/CS430570

 

Sadly I cannot identify the issue without more specific data.

Report it on the eSupport page where you can share sensitive data, and we can check this problem more detailed.

9 replies

12-Amethyst
March 11, 2025

Hello @MM_10991077 ,

 

I usually manually insert them with the Quick parts > Field function, but without the { MERGEFIELD ... MERGEFORMAT } commands:

EvaBertalan_0-1741705651665.png

 

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12-Amethyst
March 12, 2025

Hello EvaBertalan,

I did the same but for some reason it is not working.

MM_10991077_0-1741763253928.png

 

the { MERGEFIELD ... MERGEFORMAT } is shown when you press ALT + F9

Below you can find picture with original working merge field and manually inserted via above step.

They look the same but it is not working.

 

MM_10991077_1-1741763411316.png

 

thank you

 

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12-Amethyst
March 12, 2025

Hi @MM_10991077 ,

 

Sorry, I cannot reproduce this.

Are you sure, you change it back with ALT + F9 on the exported document to see the actual result?

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