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12-Amethyst
March 11, 2025
Solved

Merge Fields in Word Template export do not work when edited

  • March 11, 2025
  • 1 reply
  • 1469 views

Hello all,

export tracker to word using eg. default system template works fine and data are visible.

But it does not work if Merge Field is edited:

 1) { MERGEFIELD  author \* MERGEFORMAT }  -> author is rewritten manually

or

2) { MERGEFIELD  author \* MERGEFORMAT }  to { MERGEFIELD  baseline \* MERGEFORMAT }

 

or manually inserted : Insert tab > Text > Quick parts > Field > Merge field

 

If working Merged Field is copy/past then it works.

 

Is there any special formatting or syntax needed for working with Merged Fields in Word document?

thank you

 

Best answer by EvaBertalan

Hi @MM_10991077 ,

 

We have some articles regarding to description and Word export:

https://www.ptc.com/en/support/article/CS431288

https://www.ptc.com/en/support/article/CS405694

https://www.ptc.com/en/support/article/CS430570

 

Sadly I cannot identify the issue without more specific data.

Report it on the eSupport page where you can share sensitive data, and we can check this problem more detailed.

1 reply

12-Amethyst
March 11, 2025

Hello @MM_10991077 ,

 

I usually manually insert them with the Quick parts > Field function, but without the { MERGEFIELD ... MERGEFORMAT } commands:

EvaBertalan_0-1741705651665.png

 

12-Amethyst
March 12, 2025

Hello EvaBertalan,

I did the same but for some reason it is not working.

MM_10991077_0-1741763253928.png

 

the { MERGEFIELD ... MERGEFORMAT } is shown when you press ALT + F9

Below you can find picture with original working merge field and manually inserted via above step.

They look the same but it is not working.

 

MM_10991077_1-1741763411316.png

 

thank you

 

12-Amethyst
March 12, 2025

Hi @MM_10991077 ,

 

Sorry, I cannot reproduce this.

Are you sure, you change it back with ALT + F9 on the exported document to see the actual result?