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Venkatalokesh4-Participant
4-Participant
December 10, 2025
Solved

While trying to export with Convert to PDF function is not working anymore.

  • December 10, 2025
  • 1 reply
  • 100 views

When attempting to export using the “Convert to PDF” function with a custom template, the generated PDF contains no data.

According to the PTC team, this is a long-standing known limitation, and there are currently no plans to change this behavior. They confirmed that when exporting to Word without selecting “Convert to PDF,” the Table of Contents appears correctly. However, when the “Convert to PDF” option is used, the PDF export does not include the Table of Contents due to this limitation.

For reference, please see the explanation in the PTC Help Center:
(User-provided link) https://support.ptc.com/help/codebeamer/r3.1/en/index.html#page/codebeamer/user_guide/7110771.html

From the user’s perspective, the “Convert to PDF” function worked as expected before the recent update, and the user strongly wishes to have this functionality restored.

Best answer by pshashipreetham

Hi, 

 

This behaviour is unfortunately a known limitation with the Convert to PDF option when using custom Word templates.

 

The Convert to PDF feature does not fully support all Word template elements (especially things like Table of Contents, dynamic fields, or complex template structures). Because of that, the generated PDF may appear empty or may skip sections that render correctly in Word.

 

A common workaround is to export the document as Word first, verify the content, and then convert the Word file to PDF using Word or another PDF tool. This usually preserves the Table of Contents and the full content correctly.

 

If the export previously worked before an update, it could also be worth checking the Codebeamer version or template changes, but in many cases, the behaviour is related to the built-in PDF conversion limitations rather than a configuration issue.

 

Thanks,

1 reply

P
18-Opal
pshashipreetham18-OpalAnswer
18-Opal
March 10, 2026

Hi, 

 

This behaviour is unfortunately a known limitation with the Convert to PDF option when using custom Word templates.

 

The Convert to PDF feature does not fully support all Word template elements (especially things like Table of Contents, dynamic fields, or complex template structures). Because of that, the generated PDF may appear empty or may skip sections that render correctly in Word.

 

A common workaround is to export the document as Word first, verify the content, and then convert the Word file to PDF using Word or another PDF tool. This usually preserves the Table of Contents and the full content correctly.

 

If the export previously worked before an update, it could also be worth checking the Codebeamer version or template changes, but in many cases, the behaviour is related to the built-in PDF conversion limitations rather than a configuration issue.

 

Thanks,

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