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pzago1-Visitor
1-Visitor
December 20, 2016
Question

Creo 4.0 not available to download

  • December 20, 2016
  • 4 replies
  • 3813 views

I read that Creo 4.0 is available for download since December 15 but even today if I log in and go to "Order or download Software Updates" I can only see up to Creo 3.0. Is there some trick to force the refresh of the list (I remember something like this in the past) or is Creo 4.0 not available right now? Our company has active maintenance.

    4 replies

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    December 20, 2016

    Try to contact with your VAR (Reseller).

    P
    pzago1-VisitorAuthor
    1-Visitor
    December 20, 2016

    We don't have a VAR, we buy direct from PTC. Should I open a support ticket? Is anyone having the same issue?

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    December 20, 2016

    You can send your issue to PTC's technical support by using "Case Logger", here: https://support.ptc.com/appserver/cs/case/case_logger.jsp

    Even if you bought directly there must be some contact details to communicate with them.

    B
    23-Emerald III
    BenLoosli23-Emerald III
    23-Emerald III
    December 20, 2016

    Did you request a new license file to get it registered that you want Creo 4?

    P
    pzago1-VisitorAuthor
    1-Visitor
    December 20, 2016

    Yes, they sent me a new license file. I didn't remember that you needed a new file for major version updates. Oh, is it just me or there's no "Rendering" anymore? There's an icon for rendering but when I click it does nothing

    M
    MartinHanak24-Ruby III
    24-Ruby III
    December 20, 2016

    Hi,

    see Rendering in Creo 4.0 discussion.

    MH

    T
    TomD.inPDX17-Peridot
    17-Peridot
    December 20, 2016

    I expect it to show up in my download support page but nothing there yet.

    PTC !... maybe a word on this delay?

    P
    pzago1-VisitorAuthor
    1-Visitor
    December 20, 2016

    Both the support and contacts were fast to answer: they updated my license and sent me the new license files, and now I can download Creo 4.0. Maybe it's the same for you. Anyway I don't like the new interface very much: the colors and the constraints icons are a bit distracting and too small.

    T
    TomD.inPDX17-Peridot
    17-Peridot
    December 20, 2016

    So where did you download 4.0 from?

    K
    kerickson-21-Visitor
    1-Visitor
    December 20, 2016

    Hello - It is a relatively manual process on PTC's side to update all eligible accounts to show access to the updated license file and the download link.

    If you would like to expedite the process, you can email - and request the updated license file.  Once that is received, you should see the link to download the software on your support page.

    Remember to provide your PTC Customer # and Service Contract # in your request.

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