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ptc-47628791-Visitor
1-Visitor
October 1, 2012
Solved

Creo Help 2.0

Hi,

I've installed Creo Help locally but I'm receiving an error 500 Unknown source error when launching.

This is on Windows 7 X64 UAC has been disabled so I know its not that.

Any input would be welcomed.

    ptc-4762879Answer
    1-Visitor
    October 3, 2012

    It appears that users want to read a folder frmo the admin profile that installed the help

    c:\users\adminaccount\Application Data


    So by creating this path manually and copying the files there rather than it being a profile the user accout can launch the help files ok.

    the admin account just tags .DS onto it to create its profile leaving the newly create directory untouched.

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    6 replies

    MartinHanak24-Ruby III
    24-Ruby III
    October 2, 2012

    Stuart,

    please tell us exactly, how do you launch Help Center for Creo 2.0.

    Note: You can try to turn firewall off, before you launch Help. The firewall can block communication port necessary for running Help.

    Martin Hanak

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    ptc-47628791-VisitorAuthor
    1-Visitor
    October 2, 2012

    Hi its launched from Start menu > All Programs > PTC Creo > Creo Help 2.0

    This launches c:....\creo2.0\Help\help\creo_help\crea_help.exe

    When run as an Admin it works. When run as a user I get an Internal server error 500.

    It help files have been installed locally on the machine.

    The firewall has been unblocked.

    slight update I have given the user Full controll on the folder but that has made no difference.

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    MartinHanak24-Ruby III
    24-Ruby III
    October 2, 2012

    Stuart,

    I am sorry I don't know how to resolve your problem. On my PC Help Center for Creo 2.0 is running well.

    Martin Hanak

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