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davehaigh13-Aquamarine
13-Aquamarine
June 22, 2011
Question

Creo, Quality Agent, Documentation?

  • June 22, 2011
  • 2 replies
  • 686 views
Anyone noticed that a Quality Agent got installed when you installed Creo.

It collects data from your system and sends it to PTC, so they can more easily troubleshoot problems.

I don't see any help page in the utility itself and no mention of it on PTC's website.

I'm concerned about what data it's collecting and if I have a chance to review and modify before sending it to PTC. (I have security concerns.)

David Haigh
Phone: 925-424-3931
Fax: 925-423-7496
Lawrence Livermore National Lab
7000 East Ave, L-362
Livermore, CA 94550

    2 replies

    D
    DamianCastillo1-Visitor
    1-Visitor
    June 22, 2011
    This Agent is one of the big reasons why Windchill 10 is much easier to
    administer.

    In the examples I seen using this on Windchill, you can select what to
    send. It's usually all the log files and data dumps that you would have
    to hunt down manually and send to PTC anyway.



    Damián Castillo
    CAD & Administration Manager
    Engineering Department
    Hensley Industries
    M
    mbraaten10-Marble
    10-Marble
    June 24, 2011

    From what I have been told by PTC the file is encrypted and can be configured to hide username, OS, etc... The system name is changed to a unique key for database purposes. I cannot remember how to get into the configuration page.


    Regards,
    Michael Braaten
    Senior PLM/CAX Systems Analyst - Synthes, Inc.

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