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SebastianJanows1-Visitor
1-Visitor
March 17, 2011
Question

Help Center not working, and neither is my eLearning Library

  • March 17, 2011
  • 2 replies
  • 5552 views

It sure would help if my resource center was working. When I click on help center, the mouse cursor changes to the busy icon and the program just hangs. In the tray, I get a nice circle with an X icon relling me that Help Center is running, but that's about it.

If I double click the icon, it eventually brings up a browser with the default help page. Context Sensitive Help is therefore also useless.

I paid for the eLearning Library 1 year subscription, and cannot log into that either.

How do I get this working? What did I just pay $200 for? Tech support is unresponsive.

Windows 7 Professional x64 SP1

8GB RAM

    2 replies

    M
    MartinHanak24-Ruby III
    24-Ruby III
    March 17, 2011

    Sebastian,

    please, if you describe your problem provide us with detailed description ... E.g. I don't understand what you mean with "resource center" and "When I click on help center, ...".

    Note: Sometimes PTC websites do not work correctly in specific browser. User can try IE7, IE8 and Firefox 3.6. ...

    Martin

    S
    SebastianJanows1-VisitorAuthor
    1-Visitor
    March 17, 2011

    Help Center, as in the Help menu -> Help Center selection fron Pro/E. PTC's web site apparently doesn't work in the Pro/E browser which is used for the help files then.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    March 17, 2011

    Sebastian,

    by default, Help > Help Center from Pro/E launches locally installed PTC/Help (in ProE Wildfire 5.0). If you install ProE Wildfire 5.0, you have to select PTC/Help item to install it properly. PTC/Help is installed in PROE\html\proe_help directory.

    Martin

    M
    MartinHanak24-Ruby III
    24-Ruby III
    March 20, 2011

    Sebastian,

    I tested installation of PTC/HELP WF5 in Windows 7 Professional 64-bit (I don't have SP1 installed).

    I used commercial installation package Creo Elements/Pro M080.

    On my computer PTC/HELP WF5 works fine.

    I am sorry I don't have any other idea concerning your problem. So I give up...

    Martin

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