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bockpa1-Visitor
1-Visitor
October 1, 2014
Question

[proesys] - exploder

  • October 1, 2014
  • 14 replies
  • 4234 views
And they should be able to just look at all the things that are searched
for and look at the results themselves. Or figure out how many different
searches a user tries per "event" before giving up and going to the
exploder. You have to login to the support site, so maybe do a big data
analysis of searches on their site, followed by email posts by the same
user to the forum, and then compare the responses from the exploder
against the responses from their support site.

Sincerely

Zodiac Oxygen Systems
AIRCRAFT SYSTEMS

Paul Bock
Engineering-IT Manager
225 Erie Street - Lancaster, NY 14086 - USA

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    kimndave91-Visitor
    1-Visitor
    October 3, 2014

    If it was their own idea, then I think somehow the PTCuser board seems to not understand that the part that makes PTCuser unique relative to PTC/Community is not transferable to an incompatible format. What I wonder is what the Board thinks will be transferred.


    The view that PTCuser is a static pile of answers to questions and a list of users is the heart of the disagreement over what it means for PTC/Community to 'take over.'


    The main functions I appreciate out of the Exploder is that it is highly responsive and peer-to-peer interactive and based on the lowest common denominator, e-mail, for computer users. Many companies do not allow social website access - the people who think this lock-out does not happen don't work for those companies. For those locked-out, the only avenue is e-mail.


    The alternative? Logging-in is still time consuming over hitting reply and typing an answer. Yes, you can get e-mail notifications that there are new messages, but not the message and not the context, and not the continuing conversation. The web site is also more time consuming. Email does not include downloading an entire tabbed or menued interface along with each message, unlike every page. Again, fast enough for those with networks that are fast enough; but slow for those on slow networks, without particular benefit.


    With the above main functions removed, as they are not supported by PTC/Community, PTCuser ceases to exist.


    All that remains is the membership list and a few answers to some questions; answers that are no less cryptic on PTC/Community.


    All the advantages PTC/Community has are presently available to anyone who wants, with a free account, so if there is rancor to be had, it is that present capabilities in PTCuser email exploder are being eliminated without in-kind replacement.

    P
    pfadams1-Visitor
    1-Visitor
    October 3, 2014
    How many times have each of us tried to get an answer or info from PTC and also the Exploder at the same time? Now how many time has PTC come up with an answer before your friends on the Exploder. Just remember “TIME IS MONEY”

    B
    BrianMartin13-Aquamarine
    13-Aquamarine
    October 3, 2014
    There are pieces of PTC Community that need improvement. When someone sends me a private email, I should be able to respond by just hitting 'Reply'. If the spam issue can be addressed, I think responding to threads by responding to an email would be a fine feature to have. Rob Riefsnyder's suggestion to have PTC Community mail out the entire thread (thereby preserving context) is also very reasonable feedback.

    The only thing I would disagree with is the statement that the emails from PTC Community do not contain the message. They do contain the message... just not the running conversation (not the entire thread). Maybe I have my notifications set up differently than others, but I do get the message each person posts as responses are added.

    It feels like we're settling on a relatively few significant pain points- specifically the two items I just mentioned. If everyone was able to reply by email... and receive email notifications with the entire thread, I believe that addresses the most contentious problems. I'm still not sure that's enough for everyone to approve of the merge, but it would be a good start.

    Also- I wanted to point out I was wrong about the exploder having no spam protection. Apparently there are some form(s) of spam prevention implemented. It wasn't always that way... but there is some mechanism in place now to prevent spam. Therefore, if PTC User can implement this for the exploder, it's reasonable to ask PTC to implement it for a feature allowing users to reply to posts via email.

    K
    kimndave91-Visitor
    1-Visitor
    October 4, 2014

    I forgot one - being able to start a thread from e-mail.

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