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davehaigh13-Aquamarine
13-Aquamarine
June 17, 2014
Question

The Mail Exploder is at risk, Speak up NOW!

  • June 17, 2014
  • 119 replies
  • 33717 views


The shocking news from day one of PTC Live is that PTC want's to "absorb" the mail exploder into their on-line communities forum.http://communities.ptc.com you'll see the announcement of this at the top of the page.



I went up to Ron and Dan durning the break and said what are you doing to my mail exploder. The answer was there was pressure to only have one source of communication instead of some stuff on the forum and some via the mail exploder. They are having discussions next week on how to transfer the data from ptcuser to the ptc site.



I asked if I was still going to get emails and the answer was no.



I'm sorry but this is killing the goose that laid the golden egg.



Make no mistake, if you don't raise your voice on this issue the mail exploder will disappear.



Dave Haigh


      119 replies

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      DeanLong1-Visitor
      1-Visitor
      June 17, 2014

      Shocked...no.....surprised....no.....head shaking....yes....


      All I will say is this....WE users have the power to use or not use PTC community. Personally, I know from 29 years of experience that PTC Helpwas/is/alwayswill begarbage. Too slow, uninformed and too textbook. We do not design in a classroom and need real, fast, grunt level assistance from other users without being sanitized by PTC.


      If PTC pulls off this final coup...I say we all form a new "exploder"for users. Social media is WAAAAAYYYYY too easy today and will facilitate a new and improved method of communication.


      The one question that puzzles me is why? The exploder does not make money...nor do any of the people who share ideas and help one another. What is the benefit to PTC is there is no MONEY to be had?


      Shame on you PTC!

      J
      Jim.Tierney1-Visitor
      1-Visitor
      June 17, 2014
      Yet another voice.

      I love the idea that it’s a push system. Even if you skim, you are getting tid bits and you can always go back to the forum and look it up. I lean on our group of people as my local support and I see the exploder as an extension of that. There are countless tips I’ve picked up and have passed along throughout the years.

      It wil be missed. I’ve been a member from about ’98.

      Jim
      B
      BrianTaylor8-Gravel
      8-Gravel
      June 17, 2014
      The Why is pretty simple in my opinion. PTC does not have the ability to
      site monitor ptcuser like the do their own forum. i.e. get rid of the bad
      press as they see fit from us raving users !


      Brian L. Taylor
      Principal Technical Support Engineer
      Hardware Engineering Center
      Space and Airborne Systems
      Raytheon Company
      972-344-7697 (office)
      -

      13510 North Central Expressway
      Dallas Tx 75243 USA
      www.raytheon.com

      Follow Raytheon On




      This message contains information that may be confidential and privileged.
      Unless you are the addressee (or authorized to receive mail for the
      addressee), you should not use, copy or disclose to anyone this message or
      any information contained in this message. If you have received this
      message in error, please so advise the sender by reply e-mail and delete
      this message. Thank you for your cooperation.






      T
      TracyWillis10-Marble
      10-Marble
      June 17, 2014
      NO! Shutting down the exploder is NOT a good idea and it will definitely have a negative impact on the users.
      Especially the ones that aren't allowed to access social media during their workday.
      The solution to the users question is typically only minutes away via the e-mail exploder. Please don't break that.
      The exploder works and it's convenient for the users.... Please Keep It Simple PTC

      Maybe, this announcement will help revitalize some of the Regional User Groups and we can keep the users information flowing without the involvement of PTC.

      Tw
      D
      dgschaefer21-Topaz II
      21-Topaz II
      June 17, 2014
      To be fair, there is no evidence that PTC blocks any negative posts on their site. Just look at how many pro SW posts there are.

      --
      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      June 17, 2014
      I think so they can drive traffic through the PTC Community so as to increase exposure. There are a lot of good and very bright people on the PTC Community, but when I need answers, I come to PTC/User.

      In my opinion the user base on PTC User is much more experienced, so they would gain if all users simply move to the PTC Community.

      P
      ptc-28607371-Visitor
      1-Visitor
      June 17, 2014
      This is horrible news. But like others have mentioned it's not totally
      unexpected. A free resource like PTCuser hurts PTC's revenue, and it
      seems that financial performance is the main thing PTC is concerned about.
      The manuals used to be good enough to learn how to use the software, now
      they are almost completely useless. And this undoubtedly is so they can
      sell support and training. The really sad thing is even PTCs support that
      you pay for does not seem to be as helpful as the free PTCuser.


      A very disappointed

      Doug Barton
      Senior Mechanical Designer
      Parker Hannifin Canada
      Electronic Controls Division
      1305 Clarence Avenue
      Winnipeg, MB R3T 1T4 Canada
      direct 204 453 3339 x309
      fax 204 452 7156
      -
      www.parker.com/ecd




      M
      Marshdamp1-Visitor
      1-Visitor
      June 17, 2014
      WTF! Getting emails is far superior to the communities thing. You can
      scan through them quickly. You can save specific ones for quick look up
      at a later date. You don't have to go log into some website just to send
      a quick response to somebody. Very disappointing.



      /Michael


      B
      BillChapman13-Aquamarine
      13-Aquamarine
      June 17, 2014
      I have used both PTC user and PTC community. To me the difference is PTC User (Exploder) is mostly business. Users post questions and generally only solid answers are posted in response. PTC community has some good resources, but it seems some people post just to "talk". Not too big of a deal, except that you now have more meaningless material to read. Also the amount of first time, seemingly un-trained users posting on PTC community is much higher.

      So as you have all said - Keep the mail Exploder!

      Bill Chapman
      Email: -<">mailto:->
      Tel: 708-496-3100 | Cell: 708-205-5705

      [cid:image001.jpg@01CF8A10.C6C801E0]
      J
      JWayman1-Visitor
      1-Visitor
      June 17, 2014
      Personally, I think this is a lamentable development. The difference between the two sources of information was precisely that
      'For the past twenty-five years PTC/USER has been recognized as the independent voice for users of software produced by PTC'
      and that communities.ptc.com was very much the dependent one.
      In most cases, it has made very little difference, but, like a free press, I believe the existence of both has tended to help moderate the one and to 'objectify' the other.
      I don't think a single, combined system is particularly healthy.
      Nothing I can do about it, though, it's a done deal long before the announcement is made...
      John

      <../../../../../t0038633/Application%20Data/Microsoft/Signatures/www.thalesgroup.com/uk>
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