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346gnu13-Aquamarine
13-Aquamarine
September 13, 2015
Question

Very high quality

  • September 13, 2015
  • 2 replies
  • 1521 views

Hello All,

Why do I have so many qualityagent.exe's running?

It may be related to global sensitivity studies.

I periodically end the processes because they eat all my cpu.

Any thoughts?

Creo3.0 M030 (because the client is using this version)

Thanks

    2 replies

    M
    MartinHanak24-Ruby III
    24-Ruby III
    September 13, 2015

    Charles,

    maybe qualityagent.exe proces related to Creo3.0 M030 does not end, when you finish Creo session.

    BTW, if you are using commerial license of Creo and you do not want to send information about Creo usage to PTC, then you can uninstall PTC Diagnostic Tool (formerly PTC Quality Agent).

    Martin Hanak

    G
    gkoch1-Visitor
    1-Visitor
    September 18, 2015

    Hello Charles,

    you should open a case with TS

    Usually qualityagent.exe runs only for some split seconds two times per session: at session start and at session end

    Something must prevent it from going away after the session ends and so you are "collecting" quite a number of them.

    Thanks,

    Gunter


    3
    346gnu13-AquamarineAuthor
    13-Aquamarine
    September 29, 2015

    Gunter,

    I will open a call.

    Thanks

    Charles

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