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ptc-179441-Visitor
1-Visitor
July 11, 2007
Question

Wildfire 2.0 Support

  • July 11, 2007
  • 2 replies
  • 773 views
Gurus,

I finally got around to viewing Michael Campbell's presentation entitled "Pro/ENGINEER Roadmap
from the 2007 World Event.

On slide 5 it states under the Lifecycle status - Limited Support bullet that "limited support status until
February 2008". Does this mean that there is limited support today for WF 2 and if so, what does limited support mean?

Does this also mean that WF 2.0 suppport will end at the end of February 2008?\

Thanks,
Brad Hacker
Zebra Technologies Corp.

    2 replies

    B
    ben_loosli1-Visitor
    1-Visitor
    July 11, 2007
    Since they have stated that there will be no more builds of Wildfire2,
    that makes puts the code into the Limited Support category. They will
    answer questions and provide work arounds, but PTC does not plan on
    releasing another build.

    Support for Wildfire2 will end 2 years after the release of Wildfire3.
    This has been a stated PTC timeline for a few years now. Technically
    support doesn't end until March 17, 2008.


    Ben Loosli
    Sr IS Technologist
    Engineering Automation Systems
    L-3 Communications/Integrated Systems
    Waco, TX 76715

    254-867-4069
    -


    C
    campbell5-Regular Member
    5-Regular Member
    July 11, 2007
    Brad -

    Limited Support is the status of a Pro/E Release just before it moves to
    End of Life.

    So, some definitions...

    Limited Support is a lifecycle period for one year. It began for Pro/E
    Wildfire 2.0 in March of this year. During this one year period, PTC
    R&D does not issue regular maintenance builds of the release. Instead,
    on a quarterly basis R&D meets with Technical Support to determine if
    there are any critical issues, which must be addressed in an MOR for the
    release in question. If there are, then we will kick off the build
    process, and prepare another MOR of that release. If there are not, we
    will not do so. Regardless of whether or not R&D actually builds
    another MOR, we are committed to meeting with Tech Support each quarter,
    to assess the need for another MOR.

    The February 2008 MOR of Wildfire 2.0 (should Tech Support and R&D agree
    it is necessary) will be the very last MOR of the Wildfire 2.0 release.
    After that, the release will officially move to "End of Life" status,
    which means that Tech Support will still be happy to take your calls
    about the release, but if you report an SPR, that SPR will not be fixed
    in any MOR of Wildfire 2.0, and can only be addressed in an MOR of
    Wildfire 3.0 and/or Wildfire 4.0.

    Hope that clarifies the slide, and thanks for taking the time to look at
    them. Hope they were useful otherwise.

    ~ Mike

    Michael M. Campbell
    V.P. of Product Management, Desktop Products
    PTC
    781.370.5039

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