Hi,
The answer which you gave is correct but, I facing the issues even after doing the change (Which u have mentioned) Even PTC customer support couldn’t help me in this, they said u need to work in administrator login then only it will work. They actually miss guided me. I said my colleagues are working in same rights which I have they are not facing this kind of issue then how could tell its our IT problem finally they closed the issues.
I found that in the Pin to Start menu it’s the working directory is different. After setting the both the working directory change (Which u have mentioned) its working fine.
Final conclusion is we need to have same working directory at all location Shortcut, Pin to Start menu