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12-Amethyst
January 21, 2025
Solved

Firefox does not load API wizard Correctly

  • January 21, 2025
  • 2 replies
  • 1023 views

Hi,

 

When loading the index file file in Firefox (version 134.0.1):

///<Creo 11 install.>/Common%20Files/protoolkit/protkdoc/manual0/loadApiWizard.html

 

The tree section loads, but selecting any link on the tree does not bring up the page in the main window, it only leaves it blank:

Ben_C_0-1737459335705.png

 

I am able to open to open a link in a new tab which works fine (but only opens the function page, so the tree is gone)

It has previously worked.

It also works in Edge and Chrome.

 

Obviously not a major concern, but quite inconvenient.

 

I wonder if anyone has experienced this also or know how to resolve?

 

Thanks

Best answer by GabrielZaha

It seems to be a bug in Firefox: https://support.mozilla.org/en-US/questions/1484341

It happens only when loading "local files" If you have an intranet server where you can copy the protkdoc directory it's working as it suppose to.

 

2 replies

24-Ruby III
January 21, 2025

Hi,

my suggestion ... report the problem to PTC Support.

14-Alexandrite
January 29, 2025

It seems to be a bug in Firefox: https://support.mozilla.org/en-US/questions/1484341

It happens only when loading "local files" If you have an intranet server where you can copy the protkdoc directory it's working as it suppose to.

 

Ben_C12-AmethystAuthor
12-Amethyst
January 31, 2025

Thank you, as suggested in the reply on the thread https://support.mozilla.org/en-US/questions/1484341#answer-1703448 it has been resolved in 134.0.2