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Ben_C12-Amethyst
12-Amethyst
Jan 21, 2025 11:58 AM UTC
Solved

Firefox does not load API wizard Correctly

Hi,

 

When loading the index file file in Firefox (version 134.0.1):

///<Creo 11 install.>/Common%20Files/protoolkit/protkdoc/manual0/loadApiWizard.html

 

The tree section loads, but selecting any link on the tree does not bring up the page in the main window, it only leaves it blank:

Ben_C_0-1737459335705.png

 

I am able to open to open a link in a new tab which works fine (but only opens the function page, so the tree is gone)

It has previously worked.

It also works in Edge and Chrome.

 

Obviously not a major concern, but quite inconvenient.

 

I wonder if anyone has experienced this also or know how to resolve?

 

Thanks

GabrielZahaAnswer
14-Alexandrite
Jan 29, 2025 5:33 PM UTC

It seems to be a bug in Firefox: https://support.mozilla.org/en-US/questions/1484341

It happens only when loading "local files" If you have an intranet server where you can copy the protkdoc directory it's working as it suppose to.

 

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3 replies

MartinHanak24-Ruby III
24-Ruby III
Jan 21, 2025 2:28 PM UTC

Hi,

my suggestion ... report the problem to PTC Support.

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GabrielZaha14-AlexandriteAnswer
14-Alexandrite
Jan 29, 2025 5:33 PM UTC

It seems to be a bug in Firefox: https://support.mozilla.org/en-US/questions/1484341

It happens only when loading "local files" If you have an intranet server where you can copy the protkdoc directory it's working as it suppose to.

 

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    Ben_C12-AmethystAuthor
    12-Amethyst
    Jan 31, 2025 9:03 AM UTC

    Thank you, as suggested in the reply on the thread https://support.mozilla.org/en-US/questions/1484341#answer-1703448 it has been resolved in 134.0.2

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