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ptc-63450131-Visitor
1-Visitor
July 20, 2014
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First start up

  • July 20, 2014
  • 2 replies
  • 4511 views

I installed PTC Creo and when i try to open the program it will start to load and then stop and say "Fatal error encountered. a traceback has been written to C:\Users\Public\Documents\traceback.log Please send it to technical support." what should i do?


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Best answer by Inoram

on your computer look where you installed it, something like

C:\Program Files\PTC\Creo 2.0\Common Files\M100\text

in the text directory if you do not see a config.pro file, then make one with notepad and put

graphics win32_gdi

in the text file and save it and rename it config.pro. and make sure it is config.pro and not config.pro.txt

2 replies

I
Inoram14-Alexandrite
14-Alexandrite
July 20, 2014

What kind of video card is in the computer you are running it on?

P
ptc-63450131-VisitorAuthor
1-Visitor
July 20, 2014

its a one year old laptop. its running of the cpu graphics i beleave.

I
Inoram14-Alexandrite
14-Alexandrite
July 20, 2014

try putting graphics win32_gdi

in the config.pro


Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
July 22, 2014

Jameson,

Which graphics card do you have on machine?

Which Datecode of Creo 2.0 you installed on machine?

You may try options in earlier post at.

http://communities.ptc.com/thread/54430?tstart=0

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