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ba_381-Visitor
1-Visitor
October 30, 2025
Question

Creo Elements/DME 8.0 or 9.0 Impossibility to request an activation key

  • October 30, 2025
  • 2 replies
  • 248 views

Hi

From a few days I am unable to access PTC site when I ask to request an activation key, either for version 8.0 or version 9.0 (I installed just yerterday for trying to solve this problem !). I am falling always on this site error  :

Creo_DME_unable_to_access_activation_key_request.jpg

What can I do ?

Yersterday electric outage stops my computer and I lost access to works in progress !

Help me please.

Best regards.

Bernard Ancelle

2 replies

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
October 30, 2025

The community is users. and some PTC employees, helping other users solving issues with using the PTC software products. We are not able to help with connectivity issues to PTC servers or licensing issues. Please contact PTC directly by opening a help desk issue or contacting your local VAR.

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der_Wolfgang13-Aquamarine
13-Aquamarine
October 31, 2025
@BenLoosli wrote:

 Please contact PTC directly by opening a help desk issue or contacting your local VAR.

This will be a short contact, because the answer will be "no".

In this post of Bernard 'DME'  is an acronym for Direct Modeling Express.

Since we talking about  PTC Creo Elements/Direct Modeling Express which is a free version of Creo Elements/Direct Modeling, the popular 3D CAD choice for leaders in product design. there is no PTC support for it at all. 

Even when you do have an ongoing contract for the 'professional license' in parallel, PTC Support will reject support for the Express version. Same is valid for any VAR, I assume. (local or global)

    D
    der_Wolfgang13-Aquamarine
    13-Aquamarine
    October 31, 2025

    Your stumbled in a problem as few (hundred?) other people as well. 

    Please read the related topics. The problem is discussed in several topics.  

     

    In few words: 

    • uninstall all your PE versions,
    • Download and install the PE90  (for download see modeling express in English )
    • for most of the people this have been the solution.

    an incomplete list of related topics is listed ==>> here .


    There is also a longer thread in the ==>> german forum, already started two years ago. 

     

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