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DanAdler13-Aquamarine
13-Aquamarine
June 15, 2018
Question

Manager Server install crash

  • June 15, 2018
  • 1 reply
  • 1938 views

While trying to install Manager Server 19.0 M050 on Windows Server 2012 R2 the installing is crashing near the end after it creates the Rapid Deployment Package and during the Installing Model Manager step.

 

In the application event viewer there is an Apache Service error that says...

"The Apache service named Creo Elements Direct Manager SoftwareDistributionServer reported the following error:
>>> [Fri Jun 15 12:51:01 2018] [warn] (OS 2)The system cannot find the file specified. : No installed ConfigArgs for the service "Creo Elements Direct Manager SoftwareDistributionServer", using Apache defaults. ."

 

How can I fix this?

 

I know this is an old version of Manager Server but I am trying to duplicate our production environment in a development environment so I can test upgrading to 20.1.

 

1 reply

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DanAdler13-AquamarineAuthor
13-Aquamarine
June 15, 2018

Additionally there is a second Application Error that starts with the following...
Faulting application name: config.exe, version: 19.0.5.31, time stamp: 0x4e1471b7
Faulting module name: wmdll.dll, version: 0.0.0.0, time stamp: 0x57713755

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MaxR.Kublin13-Aquamarine
13-Aquamarine
May 13, 2019

The latter is the real reason for the Installation not to complete.
You can ignore the warnings/errors in the Apache logs.

They exist since a long time.

Workaround:

run mmbuild.bat to manually create the ModelManagerSetup.exe (=Model Manager Rapid Deployment Package).

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