14-Alexandrite

Solved

Modeling Express license server

Forum|Forum|7 years ago
May 30, 2018
2 replies
6451 views

Hello,

I cannot find recent reports about Modeling Express license check, but here (Bergamo, Italy) the license server is unreachable since two days ago.

I already asked a PTC contact, but am still waiting for response.

As a suggestion to PTC, I say that if I had a dream about this subject, it would be that all of these limitations, that make hardly comprehensible how other competitors can release slightly restricted free software, are finally removed.

Thank you and have a nice Modeling.

Marco

General

Best answer by mcielok

It is reported that the request and use of a temporary key is working fine this time. Try to access with your user name and password, bypass the request of the proxy address, click to request the activation key and access.

It seems that the leading thread for this problem is https://community.ptc.com/t5/System-Administration/I-get-no-license-from-ptc-server-and-can-t-start-ptc-creo/m-p/552345#M19852, for future reference.

Marco

T

ThomasKirkman

16-Pearl

With the issues with the Express license servers, it makes me wonder how reliable the subscription licenses are. That is the model PTC is pushing out, Will we have the same issue with those?

Regards

tom

M

mcielok

Author

14-Alexandrite

Hello Tom,

even if I can hardly suffer some PTC behaviors, I would expect that a contractual commitment at a global and professional level will not suffer of such issues.

Fortunately at present we only have the good old and, in my mind, more honest perpetual licenses.

The availabililty of Express being discontinuous and PTC silence about it are one of their irritating conducts; I am leading to an end a Modeling course for my colleagues and used Express as a training tool, while other people use it to view .MI documents; and now?

At least I find myself in good company...

The previous PTC contact seems to be offline since a long time; I found another Community manager and mailed a message: I'm having another conversation with bung1, another user: as soon as I get answers, I'll advise.

Marco

M

mcielok

Author

14-Alexandrite

No news yet from the administrator.

I sent a new message this morning.

Marco

F

FH_3309465

1-Visitor

Hi,

Since today I'm experiencing problems to get an activation key, is the server down again?

Greetz, Fred

M

mcielok

Author

14-Alexandrite

Hi Fred,

it seems that something has changed in the management of the license of Modeling Express, even if I cannot be sure, since emailed the webmaster on monday and yet got no answer.

We cannot start ME at office (multiple installation with a single account seemed to condition the license to be refreshed every 72nd hour), since the page for the request of the license key is not reachable.

I tried at home, with my account that did not request the renewal of the key, with the same negative result.

The link for the request leads to a page quoting:

<< Tue Jan 19 09:35:55 EST 2021

An error has occurred

Please save the source of this page (File:Save As...) and email to webmaster@ptc.com

Thank you for your help in resolving this matter.

PTC Webmasters >>

But no answer up till now.

Meanwhile I found that the setup file available for download (https://www.ptc.com/en/products/creo/elements-direct/modeling-express) is now version 80.0.24.0 (mine was 60.0.392.0): this make me hope that the new release could manage licenses in an alternative way; yet I have not tried.

If you do, please let me know.

Regards

Marco

M

mcielok

Author

14-Alexandrite

Fred,

just installed version 80 with a new account, but with the same result.

This could be a temporary down of the service (that is what I hope).

Should you find answers to the matter, please let know.

Thank you

Marco

An error has occurred

Sign up

Please use your PTC eSupport account.

Welcome to the PTC Community

Please use your PTC eSupport account.

Scanning file for viruses.

This file cannot be downloaded