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MaxR.Kublin13-Aquamarine
13-Aquamarine
December 6, 2017
Question

Modeling WGM freeze/hangups?

  • December 6, 2017
  • 1 reply
  • 2360 views

Hello CED users,

Anyone encountering (sporadic) hangups/freezes of CED Modeling in conjunction with Windchill WGM?
If yes, the following information is highly appreciated:
- Modeling version

- WGM version

- OS (Windows 7, 10 etc)

- HW (Computer Model, RAM, Graphics Card, Driver etc)

 

Thanks,

     Max

 

1 reply

J
JamesOsborn10-Marble
10-Marble
April 6, 2018

Hi Max,

 

Yes!  CED v19 M070 x64, WGM 11.0 M020-CPS10, Windows 10 Pro x64, Dell Precision T5810, 64 Gb RAM, Nvidia Quadro K4200.  You want the video driver version?

 

I had a dickens of a time upgrading to the latest Windows.  Turns out PTC Windchill File System left over from an earlier installation was preventing it.  Once I got rid of that, updates succeeded and I am now at the latest build 1709.  I have had sporadic problems with the WGM on every version and combination I have tried, but usually it gets ironed out.  This time it seems not to matter what I do, occasionally it freezes when I click something.  The WGM GUI continues to work (window reposition, menus, server/application registration, etc.), but the content pane (browser) is frozen for several minutes.  Then it just comes back with no message about it.  I am using the Chromium browser.  I was just about to enable logging to see if there is a clue there.  If I find anything, I will post back here.

 

-- James

    J
    JamesOsborn10-Marble
    10-Marble
    April 6, 2018

    I could not find any clear indication of the problem in the logs.  But some of the log files definitely freeze up while it is frozen while others continue growing.  I think the GUI actions are separate and are responsible for the continued activity.  It seems to be VERY consistently happening for me now.  So if you want me to:  1) start a session, 2) mess around until it freezes noting the time stamp, 3) continue messing around until it unfreezes, I can then pack up the logs and send them to you for analysis.

     

    I also tried created exceptions in Windows Defender to see if that had any bearing (nope).  And also switched to the IE browser to see if that helped (nope).

     

    -- James

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