Skip to main content
1-Visitor
December 25, 2016
Question

Error on Automatically update value when able, got error internal exception 1

  • December 25, 2016
  • 3 replies
  • 3477 views

Hi,

 

I had linked ThingWorx to KepServerEx and would like to display the value on screen.

 

I am using the GetProperties service and check "Automatically update value when able" checkbox

11.PNG

but I got error

22.PNG

 

if I uncheck the ""Automatically update value when able" checkbox, I got value showing on screen but not changing.

 

any reason why?

 

thank you

3 replies

5-Regular Member
December 28, 2016

Can you check the application log to see if there are any more detailed errors?

7-Bedrock
December 29, 2016

Greetings! 

I have never used the “Automatically update..." checkbox, but it is possible to add an Auto Refresh widget to the Mashup and use it as an Event Trigger for GetProperties. Auto Refresh has an adjustable refresh interval and a property that allows controls to be hidden.

Another way would be to use the ServiceInvokeCompleted event on GetProperties, but I suspect doing so would introduce unnecessary load since the service will then run continuously. 

Capture.PNG

I hope this helps.

5-Regular Member
December 29, 2016

Eric, was this on IE 11 by any chance? In any case, this has been fixed in the 7.2.6 and 7.3.0 versions of ThingWorx.

echo1-VisitorAuthor
1-Visitor
December 30, 2016

Thanks guy, finally i got it solved, which caused by the ThingWorx permission checking.

With this new function, the Auto Refresh function and extra event is not required anymore, very handy (to me).

For your all info, I am using ThingWorx 7.2 on Windows server 2012 and am using IE 11 to do the composing and viewing.