Skip to main content
B
BRangi12-Amethyst
12-Amethyst
March 22, 2024
Solved

How to Increase Serer_Runtime.exe memory ?

  • March 22, 2024
  • 1 reply
  • 3834 views

Hello Team,
I searched on ChatGPT found this below Observation, I tried to find same file but could not able to get it. If any idea about it, please let me know.

 

RBK_0-1711103275587.png

My main concern is client's Kepware 'server_runtime.exe' service consuming 1.84 GB memory with 99%CPU utilization. Kepware is having around 36000 Tags which are connected to the 2 OPC UA client. 
OS details: 

RBK_0-1711104515258.png

 


Moreover, I referred the following document CS281787.

Best answer by cmorehead

@RBK 

 

Here is a link to the system requirements:

 

https://ptc-p-001.sitecorecontenthub.cloud/api/public/content/3810bdb56b4749a69600ddd17865c408#page=20

 

Although the tag count of 72000 is not excessively high, there are other factors to consider like how many Clients are connected and their respective scan rates.  Also, some Client applications do not make clean connections which can cause increased memory usage.  I recommend opening a ticket with the Kepware Support Team to fully analyze your architecture and perform more in-depth troubleshooting. Here is a link to the login page where a ticket can be opened:

 

Kepware Support Assistant | PTC

 

*Chris 

1 reply

C
cmorehead13-Aquamarine
13-Aquamarine
March 25, 2024

@BRangi,

 

KEPServerEX is designed to run with only 1 GB of RAM, so I don't believe increasing your systems memory will resolve the issue encountered. What version of KEPServerEX are you running?  There were a few memory leaks discovered in earlier versions of the application. 

 

Thanks,

*Chris 

B
BRangi12-AmethystAuthor
12-Amethyst
March 27, 2024

Hello Chris,

 

Thank you for this Information. 

 

We checked on 6.14 and 6.15 as well. result is same. Moreover, The channel no is 76 and tag count is around 72000 in kepware. so could you please confirm the standard specification to run kepware with the given configuration? 

 

Best Regards, 

Bhadresh Rangi

C
cmorehead13-AquamarineAnswer
13-Aquamarine
March 27, 2024

@RBK 

 

Here is a link to the system requirements:

 

https://ptc-p-001.sitecorecontenthub.cloud/api/public/content/3810bdb56b4749a69600ddd17865c408#page=20

 

Although the tag count of 72000 is not excessively high, there are other factors to consider like how many Clients are connected and their respective scan rates.  Also, some Client applications do not make clean connections which can cause increased memory usage.  I recommend opening a ticket with the Kepware Support Team to fully analyze your architecture and perform more in-depth troubleshooting. Here is a link to the login page where a ticket can be opened:

 

Kepware Support Assistant | PTC

 

*Chris 

Terms & ConditionsCookie settingsAccessibility statement