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WY_144067404-Participant
4-Participant
July 28, 2026
Question

KEPServerEX 5.0 License Transfer Assistance

  • July 28, 2026
  • 1 reply
  • 33 views

Hello,

I have a customer with an older machine running KEPServerEX 5.0 who needs to transfer the software license to a new system.

However, when attempting to use the license transfer process, an error occurs. We also noticed that the customer's Support & Maintenance expired around 2018. Even when trying to submit a support case, version 5.0 is not available as a selectable product, so we're unsure whether this is an expected limitation or a temporary issue.

I have two questions:

Q1. Does PTC still provide assistance for legacy products such as KEPServerEX 5.0, or is this likely just a temporary issue with the support portal?

Q2. What is the recommended way to help the customer transfer the existing license?

  • Is there still a process to transfer the license for an unsupported version?

  • Or would the customer need to purchase Support & Maintenance again, or upgrade/purchase a new license?

Any guidance or recommendations would be greatly appreciated.

Thank you.

1 reply

M
MKhatriCommunity Manager
Support
July 31, 2026

Hello  WY_14406740

Thank you for the post, Please find the below answer to the questions.

1. Yes,  PTC still provides assistance for legacy products such as KEPServerEX 5.0. It might be a temporary issue.
2. The mentioned article has all the steps needed to be taken for the transfer process for license.
https://www.ptc.com/en/support/article/CS285278 
 

  • Is there still a process to transfer the license for an unsupported version:-License transfer process works with every version of Kepware whether it is old or latest version.

  • Or would the customer need to purchase Support & Maintenance again, or upgrade/purchase a new license? :-Yes, customer needs to purchase Support & Maintenance again, or upgrade/purchase a new license.
     

Please let me know if we still have any further questions.

Regards,
Mohit

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