Solved
Hi
We have to identify whether we are communicating with the device or if it is in simulation mode.
If we are communicating with the device, the communication diagnostic will show the Rx data packets; are they zero?
If the device is communicating with the KEPware, we should focus on the correct address verification.
I would like to kindly request that you open a support case with Kepware Tech support to get better assistance on this
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