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YunusEmreGul3-Newcomer
3-Newcomer
August 12, 2025
Solved

Kepware Admin User Pass

  • August 12, 2025
  • 1 reply
  • 640 views
Hello Eveyone,

I currently own a Kepware Siemens Suite license. During the original installation, an Administrator password was created for Kepware, but it was never recorded and has since been lost.

As a result, I am now unable to make any changes to my existing installation. For example, I intend to purchase and add an IoT Gateway license, but I cannot apply it to the current Kepware instance due to the missing Administrator password.

I kindly request your assistance in either removing or resetting this password so I can proceed with license updates and modifications. I can see own the Siemens Suite License ID.
Best answer by ntripathi

Greetings @YunusEmreGul,

 

I hope you're doing well.

 

Please take a look at the following article as it may help resolve your issue:

 

https://www.ptc.com/en/support/article/CS294705

 

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

1 reply

N
ntripathi15-MoonstoneAnswer
15-Moonstone
August 12, 2025

Greetings @YunusEmreGul,

 

I hope you're doing well.

 

Please take a look at the following article as it may help resolve your issue:

 

https://www.ptc.com/en/support/article/CS294705

 

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

    Y
    YunusEmreGul3-NewcomerAuthor
    3-Newcomer
    August 12, 2025

    Hello  @ntripathi

    Thank you for your response and for sharing the article link.

    Currently, Kepware is running with a Siemens Suite license. Before proceeding, I would like to confirm:
    If I follow the steps outlined in the provided article (CS294705), is there any risk that my current license could become broken or invalid, or that I could lose my license entirely?

    I just want to ensure that performing these actions will not affect the validity of my existing Siemens Suite license.

    N
    ntripathi15-Moonstone
    15-Moonstone
    August 12, 2025

    Hello @YunusEmreGul,

     

    Iā€™d like to reassure you that this process will not impact your existing license in any way, nor will it break your current license.

    However, please make sure to save your project before proceeding with the reinstallation to avoid any data loss.

    If you have any questions or need assistance during the process, feel free to reach out.

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