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SSNX1-Visitor
1-Visitor
March 31, 2019
Solved

Kepware and Thingworx connectivity

  • March 31, 2019
  • 1 reply
  • 3396 views

Hi,

I am running Thingworx 8.2 and Kepware 6.3

I followed the guide here :

http://support.ptc.com/help/thingworx_hc/thingworx_8_hc/en/#page/ThingWorx%2FHelp%2FComposer%2FIndustrialConnections%2FIndustrialConnectionsExample.html%23

 

When I look at the Thing properties, I see Interface connected.

Unfortunately, I can't get "Industrial Connections" section visible.

 

In Kepware log, I can see errors like : *

Date Time Level Source Event
3/31/2019 3:42:20 PM Error ThingWorx Native Interface Error adding item. | Item name: ''.
3/31/2019 3:42:20 PM Error KEPServerEX\Runtime Attempt to add item 'Hostname' failed.

 

I can't understand what I am doing wrong, any idea ?

 

Thanks

Best answer by slangley

Hi @SSNX.

 

I didn't notice it before, but try disabling legacy mode.

 

If that doesn't work, try the actual server name and validate the App key.

 

Regards.

 

--Sharon

1 reply

S
slangleyCommunity Manager
Community Manager
April 1, 2019

Hi @SSNX.

 

In the hostname field for KepWare, have you tried with either localhost, the server name, or the server IP address?  I assume since you're using the localhost IP address, you're running both ThingWorx and Kepware on the same server, correct?

 

Regards.

 

--Sharon

S
SSNX1-VisitorAuthor
1-Visitor
April 1, 2019

Yes, I am running both on the same server computer.

I have tried "localhost" and "127.0.0.1" and this is the same.

S
slangleyCommunity ManagerAnswer
Community Manager
April 1, 2019

Hi @SSNX.

 

I didn't notice it before, but try disabling legacy mode.

 

If that doesn't work, try the actual server name and validate the App key.

 

Regards.

 

--Sharon

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