15-Moonstone

Solved

kepware "Device is not Responding"

Forum|Forum|4 years ago
August 16, 2021
2 replies
3379 views

Hi all,

I am using Thingworx 8.4.3 and Kepware 6.6. I have established the connectiving between Thingworx and Kepware successfully. But somethime there is an error on Kepware "Device is not Responding", but I don't see any change in my signals. The quality of signals is good.

I want to raise an alert/ alarms whenever this error occurs. Is there any way where I can store this error into some Tags on kepware and then fetch that tag to thingworx and then raise an alarm or from kepware itself an alram can be generated ?

Thank you!

Best answer by hchanana

Hi @MM_9023322 ,

You can create a new property on the thing which will bind to error tag under _System tag of asset in the quick client.

On the composer, this property will be remotely bind to kepware tag address like below

After that you can set alert on the local property (Error) you created.

Hopefully this approach would help you.

Thanks,

Himanshu

Answer

16-Pearl

Hi @MM_9023322 ,

You can create a new property on the thing which will bind to error tag under _System tag of asset in the quick client.

On the composer, this property will be remotely bind to kepware tag address like below

After that you can set alert on the local property (Error) you created.

Hopefully this approach would help you.

Thanks,

Himanshu

DuanGauche_367032

12-Amethyst

I have implemented this approach on Thingworx 9.1 as well and a while back it was working just fine.

At some point, it stopped working and it seems to be a later version of Kepware that broke the availability of this tag to ThingWorx.

Unfortunately, I can't recall the version of Kepware we used at the time.

@hchanana what version of Kepware / ThingWorx does this work in?

Community Manager

Community Manager

Hi @MM_9023322

If the previous response answered your question, please mark it as the Accepted Solution for the benefit of others with the same question.

Regards.

--Sharon