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J
JS_106963201-Visitor
1-Visitor
August 23, 2023
Solved

License Status - Broken Binding

  • August 23, 2023
  • 1 reply
  • 4508 views

Hey guys,
we received a message on our server with Broken Binding.
Has anyone here received this message before who can guide us to resolve it?
Cheers


Jhonathan Dias

Best answer by ntripathi

Hi @JS_10696320 

 

Did you buy it from Kepware or from our channel partner? Renewal will be done accordingly.

1 reply

N
ntripathi15-Moonstone
15-Moonstone
August 23, 2023

Please take a look at the following article as it may help resolve your issue:

 

https://www.ptc.com/en/support/article/CS278989

 

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

J
JS_106963201-VisitorAuthor
1-Visitor
August 23, 2023

Hi, first of all thanks for the reply.
I've tried this procedure before, but as our license has already expired support I can't do much with Kepware's direct support.

I will continue to research as I look into the issue of renewing support.

N
ntripathi15-Moonstone
15-Moonstone
August 23, 2023

Greeting @JS_10696320 

 

To renew the support end date of the license ID you would need to submit a ticket through the My Kepware portal. You can select 'submit a support ticket' and it will be routed appropriately and we can assist.

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