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1-Visitor
Aug 20, 2024 9:45 AM UTC
Question

Missing or invalid keyword error message - KEPserverEX log

Hello community, 

We're experiencing issue where errors attached bellow pops up and it seems like this problem causing outages in our MES visualization system. 

JT_10997478_1-1724146957898.png

JT_10997478_2-1724146975179.png

Any ideas what can cause this error message or how to deal with it? 

Thanks in advance for suggestions. 

JT

 

 

2 replies

16-Pearl
Aug 20, 2024 12:47 PM UTC

Greetings @J.T. ,

 

To address this issue kindly follow the below steps.

 

  1. Verify the machine cycle time and adjust the configured Request Timeout accordingly
  2. Verify the device follows EUROMAP63 specifications
  3. If the vendor software controlling the press generates a log file, refer to that file for more details on the problem

Please refer to the below article 

 

https://www.ptc.com/en/support/article/CS378317

 

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

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Catalina
Community Moderator
Aug 23, 2024 1:54 PM UTC

Hi @jt_01_10997478,


I wanted to see if you got the help you needed.


If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.
Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,

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Catalina | PTC Community Moderator