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TH_88020611-Visitor
1-Visitor
July 27, 2023
Question

Other OPC Servers with DNP3 drivers?

  • July 27, 2023
  • 2 replies
  • 957 views

 Anyone else waiting weeks for Sales support to call, email you?   It's been a week and no one has reached back to me about quote for support for KepserverEx.  

 

 

2 replies

S
SlidingDownhill12-Amethyst
12-Amethyst
July 27, 2023

I moved to TopServer. Same product (private labeled) with far more eager support staff for such things.

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TravKEPGuy5-Regular Member
5-Regular Member
August 1, 2023

Hello,

 

My name is Travis and I manage the Kepware Renewals Team. I want to personally apologize for the poor experience, this is not the level of service that Kepware expects to provide to any of our customers upon their interactions with us. I will investigate the situation directly and make sure we provide the information you need. In the future, should you need help regarding Kepware license renewals, please feel free to contact me directly at thamilton@ptc.com.  

 

Again, my apologies for the delay and poor customer experience.

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