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Samuel_123453-Newcomer
3-Newcomer
May 4, 2026
Solved

Transferred License says good - but 2hr time limit is still active.

  • May 4, 2026
  • 3 replies
  • 168 views

I Transferred a Perpetual License,

License shows as ‘good’ in the license utility.

License shows as ‘Active’ on the Kepware website.

BUT KepserverEX is still showing a 2hr time limit, after which, it deactivates.

 

License support expiry is 10/2019.

I am uncertain what Kepserver version it was originally running on.
Now running on Kepserver 6.18.318.0

 

QUESTIONS:

Is this a Kepserver version issue? How do I see what version of kepserver my licenses need?

Or has Kepware made it so you can't transfer older licenses without paying?

Best answer by MRohilla

Greetings ​@Samuel_12345 ,

Yes its a version related issue. the license likely to be not eligible for the installed version of kepware instance. Please copy your activation ID and check the details about the license on My.Kpeware.com> License information section Loop up tool. This will show you the Eligible Version for the license. 

Regards,

Mohit 

3 replies

V
VladimirN24-Ruby IV
24-Ruby IV
May 5, 2026

Same issue: 

 

M
MRohillaCommunity ManagerAnswer
Support
June 15, 2026

Greetings ​@Samuel_12345 ,

Yes its a version related issue. the license likely to be not eligible for the installed version of kepware instance. Please copy your activation ID and check the details about the license on My.Kpeware.com> License information section Loop up tool. This will show you the Eligible Version for the license. 

Regards,

Mohit 

M
MRohillaCommunity Manager
Support
July 23, 2026

​@Samuel_12345 

 

Greetings,

Since your question has been answered I have marked the appropriate response as the solution to your post. If you disagree with my choice please let me know. 

Regards,
Mohit

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