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3-Newcomer
May 4, 2026
Question

Transferred License says good - but 2hr time limit is still active.

  • May 4, 2026
  • 2 replies
  • 52 views

I Transferred a Perpetual License,

License shows as ‘good’ in the license utility.

License shows as ‘Active’ on the Kepware website.

BUT KepserverEX is still showing a 2hr time limit, after which, it deactivates.

 

License support expiry is 10/2019.

I am uncertain what Kepserver version it was originally running on.
Now running on Kepserver 6.18.318.0

 

QUESTIONS:

Is this a Kepserver version issue? How do I see what version of kepserver my licenses need?

Or has Kepware made it so you can't transfer older licenses without paying?

2 replies

24-Ruby III
May 5, 2026

Same issue: 

 

Support
June 15, 2026

Greetings ​@Samuel_12345 ,

Yes its a version related issue. the license likely to be not eligible for the installed version of kepware instance. Please copy your activation ID and check the details about the license on My.Kpeware.com> License information section Loop up tool. This will show you the Eligible Version for the license. 

Regards,

Mohit