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12-Amethyst
May 2, 2019
Solved

Unable to execute service BrowseGroups on (name of industrial thing)

  • May 2, 2019
  • 1 reply
  • 2494 views

Hi,

 

After connecting KEPServerEX 6 to ThingWorx (isConnected property is true) I want to import tags from devices running in Kepware to properties. Although I the the error of "Unable to execute service BrowseGroups on name of industrial thing" as seen in the picture below. What can be the root cause of this?

I get the same error when I try the manage remote bindings on the deviceThing.

Thank you in advance

2019-05-02_13-20-27.png

 

Best answer by jonasf

Hello again,

 

After recreating the industrial connection thing with the same parameters I was able to fix the problem. So it is solved, although I did not find the root cause of why the original thing did not execute the service. We considered it to be corrupted.

1 reply

Community Manager
May 2, 2019

Hi @jonasf.

 

Have you tested with the Administrator account to confirm it isn't a permissions issue?  Are you seeing any errors on the KEPServerEX side?

 

Regards.

 

--Sharon

jonasf12-AmethystAuthor
12-Amethyst
May 3, 2019

Hi,

 

I am not able to test as an administrator as the composer as the composer is ran centrally in the company. 

No error on the kepware server side. 

Community Manager
May 6, 2019

Hi @jonasf.

 

Can you work with the Administrator to verify it isn't a permissions issue?  If it is, you'll have to engage with the Administrator anyway to fix it.

 

Regards.

 

--Sharon