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jonasf12-Amethyst
12-Amethyst
May 2, 2019
Solved

Unable to execute service BrowseGroups on (name of industrial thing)

Hi,

 

After connecting KEPServerEX 6 to ThingWorx (isConnected property is true) I want to import tags from devices running in Kepware to properties. Although I the the error of "Unable to execute service BrowseGroups on name of industrial thing" as seen in the picture below. What can be the root cause of this?

I get the same error when I try the manage remote bindings on the deviceThing.

Thank you in advance

2019-05-02_13-20-27.png

 

jonasfAnswer
12-Amethyst
May 15, 2019

Hello again,

 

After recreating the industrial connection thing with the same parameters I was able to fix the problem. So it is solved, although I did not find the root cause of why the original thing did not execute the service. We considered it to be corrupted.

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5 replies

slangleyCommunity Manager
Support
May 2, 2019

Hi @jonasf.

 

Have you tested with the Administrator account to confirm it isn't a permissions issue?  Are you seeing any errors on the KEPServerEX side?

 

Regards.

 

--Sharon

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jonasf12-AmethystAuthor
12-Amethyst
May 3, 2019

Hi,

 

I am not able to test as an administrator as the composer as the composer is ran centrally in the company. 

No error on the kepware server side. 

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slangleyCommunity Manager
Support
May 6, 2019

Hi @jonasf.

 

Can you work with the Administrator to verify it isn't a permissions issue?  If it is, you'll have to engage with the Administrator anyway to fix it.

 

Regards.

 

--Sharon

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