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MM_131827651-Visitor
1-Visitor
April 14, 2025
Solved

Variables set to null after certain time Kepserver 6.16.217

I'm coneccting to a sigmatek PLC i'm using KepServerEX 6.16.217. and after a certain time some variable of the project change status to NULL, the only way to connect to them again its restarting all the KEPServer services.

AKsharaAnswer
14-Alexandrite
April 14, 2025

We highly recommend opening a support ticket with us and attaching the Event Log to it.

Steps for opening a support ticket:  https://www.ptc.com/en/support/article/CS382681

Steps for fetching Event Log: https://www.ptc.com/en/support/article/CS291183

 

-Thank You

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6 replies

AKshara14-Alexandrite
14-Alexandrite
April 14, 2025

Thank you for your post on the PTC community.

Could you please clarify how frequently the KEPServerEX services need to be restarted? Is it approximately every 2 hours?

 

-Thank You

PTC Technical Support Team

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MM_131827651-VisitorAuthor
1-Visitor
April 14, 2025

the first event happened after approximately 2 hours since we started, but then we have another event 30 minutes later, the time its variable

 

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AKshara14-AlexandriteAnswer
14-Alexandrite
April 14, 2025

We highly recommend opening a support ticket with us and attaching the Event Log to it.

Steps for opening a support ticket:  https://www.ptc.com/en/support/article/CS382681

Steps for fetching Event Log: https://www.ptc.com/en/support/article/CS291183

 

-Thank You

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pshashipreetham
pshashipreetham19-Tanzanite
19-Tanzanite
April 21, 2025

Hi @MM_13182765 ,

 

Are you using a trial version of KepServerEx? If yes, then you need to restart the KepServerEx every 2 hours.

 

Thanks,

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Shashi Preetham || +91 8099838801 || shashi@psptechhub.com
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