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rlydon1-Visitor
1-Visitor
July 5, 2016
Question

Acrotray Error

  • July 5, 2016
  • 2 replies
  • 5671 views

We have a user that is receiving an error when trying to save files as PDF.

"Windows cannot find 'C:\Program Files (x86)\PTC\Mathcad  PDSi\Acrobat\AcroTray.exe'.

When browsing to the directory listed, the "Mathcad PDSi" folder and subfolders do not exist.

We've tried searching high and low for an installer for Mathcad PDSi, but can only come up with "should we uninstall this" guides.

Any help finding the installer for this PDSi program/addon is appreciated.

2 replies

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RichardJ19-Tanzanite
19-Tanzanite
July 6, 2016

You don't say which version of Mathcad you are using, but I assume it is Mathcad Prime. Others have also reported problems saving to pdf.

It would probably be easier to just install a pdf printer. I use CurePDF (CutePDF - Convert to PDF for free, Free PDF Utilities, Save PDF Forms, Edit PDF easily.), which is both very good and free.

R
rlydon1-VisitorAuthor
1-Visitor
July 6, 2016

This lead me to find a fix, thank you!

We are running Mathcad 15, but found a way around this using Mathcad Prime (the free trial, specifically.) We were able to download the free trial installer, specify the same install directory as Mathcad 15, then select to only install the Mathcad pdsi addon. This got the directory created, and allowed the "broken plugin" the user was trying to use to operate again.

Thanks everyone for the responses!

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VladimirN24-Ruby III
24-Ruby III
July 6, 2016

You can find "Mathcad PDSi viewable support" component (by Adobe Systems) in the latest Mathcad 15 M045 package, here: Thank You for Your Interest in PTC Mathcad 15 | PTC

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rlydon1-VisitorAuthor
1-Visitor
July 6, 2016

We've got this package, but running the distillr.msi or the setup.exe gave us an (I'm paraphrasing here) "you cannot install this standalone, the addon must be selected when installing Mathcad" error.

We've found a way around it, more detail in the response to Richard.

Thanks for the response!

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