Skip to main content
T
TomGutman1-Visitor
1-Visitor
September 2, 2010
Question

Bad login

  • September 2, 2010
  • 3 replies
  • 11619 views

I recently ran into the situation where the forum would only recognize me as a guest (despite my being logged on to the PTC site. I was able to contact PTC via the collaboratory, after which the problem cleared up.

But what am I to do if this happends after the collaboratory is no longer available. As a guest I seem to have o capabilitites to leave messages at all. Do I just wait and hope that somebody notices the discrepency? Or do I take the easy (normal) and just quietly lose interest in the whole forum?

3 replies

M
MikeArmstrong1-Visitor
1-Visitor
September 2, 2010

Tom Gutman wrote:

Or do I take the easy (normal) and just quietly lose interest in the whole forum?

No.

We want experienced Mathcad users contributing to this forum.... So, PTC pull your finger out.

I have just had an error message several times while trying to login.

Mike

N
NormalVector1-Visitor
1-Visitor
September 2, 2010

That same situation has happend to me a few times before. Even just tonight when I was trying to respond to jmg's post! It seems the login in doesn't register or something like that. Login functionality usually returns within a few hours or so.

M
MikeArmstrong1-Visitor
1-Visitor
September 2, 2010

Stephen Guimond wrote:

That same situation has happend to me a few times before. Even just tonight when I was trying to respond to jmg's post! It seems the login in doesn't register or something like that. Login functionality usually returns within a few hours or so.

Stephen,

What time was you trying to login?

Jean has stated several times that the site is down between certain times.

Mike

N
NormalVector1-Visitor
1-Visitor
September 2, 2010

It was yesterday evening, maybe 10pm?

A
AlvaroDíaz12-Amethyst
12-Amethyst
September 27, 2010

Tom Gutman wrote:

I recently ran into the situation where the forum would only recognize me as a guest

Me too. Several times.

Do I just wait and hope that somebody notices the discrepency? Or do I take the easy (normal) and just quietly lose interest in the whole forum?

There are not very much options ... at least, I can't figure others.

Regards. Alvaro.

D
DanMarotta12-Amethyst
12-Amethyst
September 27, 2010

Alvaro,

Does the Guest login still occur? Can you give me as much detail as you can? Time of day, length of time, process flow

-Dan

A
AlvaroDíaz12-Amethyst
12-Amethyst
September 27, 2010

BostonDan wrote:

Alvaro,

Does the Guest login still occur? Can you give me as much detail as you can? Time of day, length of time, process flow

-Dan

I email to -; answering

-------------------------------

> Hello Alvaro,

> Examining the hyperlink you provided below, (Iniciar sesión), we noticed it contains “uat.” http://uat.communities.ptc.com/index.jspa is not a valid URL and should be removed from any bookmarks, cookies and cache.

> Please use http://communities.ptc.com to access PlanetPTC Community going forward.

> The Planet PTC Community Team

-------------------------------

Apparentlely it is an issue from the spanish interface (index.jspa) and seems that my problem was solved. It is persists, I go to notify here. Thanks for your interest.

Regards. Alvaro.

Terms & ConditionsAccessibility statement