1-Visitor

Question

Blue Screen Graphics Print Crash in Windows 10 w/ MCAD 15 ver 045

Forum|Forum|10 years ago
January 12, 2016
23 replies
12701 views

January 12, 2016: I now have Mathcad 15, version 045 on two different home machines. One machine is running a temporary trial version so as not to mess with licensing issues. I have previously reported this problem: Cannot do a copy of a surface plot or a print of a surface plot without getting a blue screen message "SYSTEM SERVICE EXCEPTION (win32kbase.sys)". This happens on two different computers, both running windows 10. It began to be a problem about a month ago. I notice that version 045 only mentions windows 8 as compatible. Two different machines running the same level of Mathcad 15 version 045 and also running the same version of windows 10. Neither machine can print surface or vector plots nor can those plots be copied from the work page without getting the major blue screen crash. I propose that this is a software problem in Mathcad and not in Windows 10?? In other words, the people who build Windows 10 at Microsoft are not likely to change their software unless Mathcad can convince them to give it a try. HELP!!! jerrybayles2013@outlook.com

Other

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RichardJ

19-Tanzanite

It works fine in Win 7. Have you tried more then one printer? Although since you can't copy either, that's probably not going to help.

As an aside, it's not a good idea to put your email address in a public post. Some less than savory people have web crawlers that look for email addresses on the web so that they can then spam them or send them phishing emails.

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TomGreenling

1-Visitor

Hi,

I updated from Windows 7 to Windows 10 last week before the deadline and now have the same problems, no surface plots and I get a blue screen of death when trying to print a Mathcad.file with surface plots. Everything worked just fine in Windows 7.

About Mathcad gives me the following: Mathcad 15.0 (M005 [MC15_M005_20101105])

Using an older (purchased Oct 2010) Dell Studio XPS 8100 with AMD Radion HD 5700 Series display adapter.

I don't know if it is related to the display driver with Win10. Looking at Windows Device Manager and the AMD Radeon properties, I see that the drivers were updated on the day that I updated to Win10.

Anyone got any ideas of how to fix the problem other than reverting back to Windows 7?

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RichardJ

19-Tanzanite

Download and install the latest version of Mathcad 15: Thank You for Your Interest in PTC Mathcad 15 | PTC

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TomGreenling

1-Visitor

Hi Richard,

From your link, I updated to Mathcad ver045 and that solved the problem of not being able to see the plots. I can now see them. Thank you!

Unfortunately, I still have the problem where I get a blue screen of death (BSOD) when printing in Win10. I have used the mcad file I'm trying to print many times in Win7 for printing antenna pattern analysis. Again, no problem when printing in Win7 to Adobe Acrobat pdf printer or an HP Officejet Pro 8620.

The file has some text, calculations, a figure, X-Y plots up to page 7. On page 7 is a contour plot. I can print everything on all pages before page 7. When I try printing page 7 or any of the other pages with contour or surface plots, I get the BSOD and the computer reboots.

I tried printing to the following with the BSOD results:

Adobe Acrobat pdf

Microsoft print to pdf

Officejet 8620

I also tried the Microsoft XPS document writer. It does not give me the BSOD but creates an empty (0kbyte) file.

Any other suggestions?

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-MFra-

21-Topaz II

Hi Jerry Bayles, I also have two machines (I7 and I5 Both 17 ") on which runs mathcad 15 and mathcad-prime, with the same license and I never had any problems. I would follow the advice to reinstall the operating system, then the antivirus, then the printer and then mathcad. the license (academic) applies to both machines.

If the original operating system of your computer was win7 you should reinstall it, I have omitted to tell you that even I use win7 on one of my computer, where I installed mathcad15. I tried to make an upgrade to win10 but problems arose immediately. On the other computer, I use win10 and all is well.

Bye

FM

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jsmith-10-11-122

1-Visitor

Jerry, on my system this problem was caused by the Windows 10 Radeon Display Adapter driver. I solved it by reinstalling the 2006 version of the driver using the Roll Back Driver option in Device Manager > Display Adapter > Driver tab.

Jon

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TomGreenling

1-Visitor

I wanted to let everyone know that I can now print to an Adobe pdf file using Mathcad 15 after upgrading to Windows 10, version 1607.

Thank you everyone for the great suggestions.

Tom

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Fred_Kohlhepp

23-Emerald I

Windows has a neat little app, "snipping tools" that allows you to "grab" any part of the visible desktop (as a bit map) and copy it to the clipboard or save it as an image file. I've been using it to insert information into Prime (copy and paste into Prime 3.0 is challenging), but it would allow you to get your images out of Mathcad, although purists will complain about quality.

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LucMeekes

23-Emerald IV

There's this nice little key on every-ones keyboard that's called: 'PrtSc' or any other shortcut of 'PrintScreen'.

When pressing [PrtSc] windows will grab the entire screen and put it on the clipboard. This means that you can now paste it into a sheet of almost any graphics editor program (such as the standard 'Paint'). From there you can edit it if you like and save it to a file type supported by the graphics editing program.

Interesting to know is that the keystroke [Alt-PrtSc] will not grab the entire screen, but just the window of the active application.

For the usage of grabbing a multiple sheets, you'd just set the application that displays the sheets to the right size, and then go page by page. You then have same size picture files, and you can batch process the pictures (e.g. with Mathcad) to clip off any borders. Saves a lot of fine positioning the mouse.

Luc