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MY_96458341-Visitor
1-Visitor
September 27, 2020
Question

cannot acivate with a licensed key file.

  • September 27, 2020
  • 1 reply
  • 2827 views
Trying to Activate with the Key file that you emailed me, but it will do nothing after browsing to the license key location on my computer. I selected the product to be activate and all I have is the screen that says Done, the following products has been licensed (PTC Mathcad Prime 6.0.0.0), and my only choice is to Exit. if I do Exit, it still says 28 days left or less days.

    1 reply

    W
    Werner_E25-Diamond I
    25-Diamond I
    September 27, 2020

    You must be aware that this is not the official PTC support but a user-driven forum where we discuss about th euse of Mathcad or Prime.

    I assume you bought Prime, got a licence key which you did not manage to activate Prime with.

    From time to time PTC employees scan the posts here and if you have luck someone will take care of you, but the best way sure is if you contact PTC support yourself.

    https://support.ptc.com/support/mathcad_supportCenterOpt.htm

    V
    vnamboodheriCommunity Manager
    Community Moderator
    October 5, 2020

    @MY_9645834   Please refer to the original post created by you at https://community.ptc.com/t5/PTC-Mathcad/cannot-acivate-with-a-licensed-key-file/m-p/689859#M192153.

    Just in case you have any further doubts related to this query after referring to @Werner_E 's response.

    W
    Werner_E25-Diamond I
    25-Diamond I
    October 5, 2020
    @vnamboodheri wrote:

    @Werner_E  Refer to the original post created for this query at https://community.ptc.com/t5/PTC-Mathcad/cannot-acivate-with-a-licensed-key-file/m-p/689859#M192153.

    Thanks for caring, but why do you think that THIS is the "original" one of the two double posts?

     

    Please continue your discussion on the above link.

    I don't think that continuation of the discussion is necessary. But you may have a look at the date and time of my answer to the thread you linked to (which was an attempt to consolidate the double post) and then look at the other answer given. Then you may reconsider who should have posted to which thread to avoid duplication 😉

     

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