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regcurry
regcurry16-Pearl
16-Pearl
March 26, 2020
Solved

Cannot get license for Mathcad 15

Upgraded computer to Windows 10 and now cannot get Mathcad 15 to install with my product code.  Your website for license management wants a Host ID and I have no idea what that is.  Why does PTC make life so difficult.

 

Can you refund my money since i cannot install Mathcad 15 student edition on my computer now that it is upgraded to Windows 10.

regcurry
regcurryAnswer
16-Pearl
March 30, 2020

I have installed it both ways (license and Product Code).  They both show the following when I click on Help>About Mathcad.  So I was not sure I had a permanent installation.  As of just a few minutes ago, your support staff assures me that I do indeed have a licensed,permanent installation.

 

Thanks for your help.

 

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9 replies

BenLoosli23-Emerald III
23-Emerald III
March 26, 2020

No refunds! LOL

 

run ipconfig/all from command prompt to get your hostid

Physical Address. . . . . . . . . : E4-53-E6-61-5C-F2

This should be what you need to provide PTC to get your license. (Not my real NIC address)

 

Why are you still using an outdated version of MathCAD?

 

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regcurry
regcurry16-PearlAuthor
16-Pearl
March 26, 2020
Is that the same as my MAC address?

I don't think MATHCAD 15 is outdated and I certainly would not sen good money after bad with PTC.🤪
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    regcurry
    regcurry16-PearlAuthor
    16-Pearl
    March 30, 2020

    I got an email from the forum asking if this solved my problem.  THE ANSWER IS NO!

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