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J
JBlackhole16-Pearl
16-Pearl
December 12, 2019
Question

Cannot save a new file after re-installing mcad 15

  • December 12, 2019
  • 4 replies
  • 2286 views

To all,

I had to re-install mcad 15 (M050)  on my machine. Two issues I am having

1. I cannot save the file. I get an msg: 'filename.xmcd is in use' Save with a different name.

    Clearly it isn't (it's a test)!!

2. Any existing files are open read-only. I have full access to these files

 

Any idea what is causing these issues? If 'yes' how do I fix them?

 

Thanks

Regards

4 replies

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-MFra-21-Topaz II
21-Topaz II
December 12, 2019

Hi,

It also happened to me in the past without, however, having reinstalled Mathcad. I'm afraid this happens haphazardly when the file exceeds tens of megabytes, but then it doesn't happen anymore. Have you tried restarting mathcad after turning the computer back on?

J
JBlackhole16-PearlAuthor
16-Pearl
December 13, 2019

didn't work 😞

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
December 13, 2019

Please send your issue by using "Mathcad Support Center": 

http://www.ptc.com/support/mathcad_supportCenter.htm

https://support.ptc.com/support/mathcad_supportCenterEnterprise.htm

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-MFra-21-Topaz II
21-Topaz II
December 14, 2019

Hi JXB,

I fear that there is bad software on your hard disk, so it would be a good idea to do a total system restore and install immediately after a valid antivirus, not free, and then install Mathcad. You will see that you will no longer encounter problems.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
December 14, 2019

And on what path on the disk did you reinstall the program?

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