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SJ_132273381-Visitor
1-Visitor
April 8, 2025
Solved

cannot upgrade to full license

  • April 8, 2025
  • 2 replies
  • 1150 views

I have a company license to use Mathcad prime version 10. I provided license server name and port number. But when I open a file, it shows me to run this feature you need to upgrade to full license. There is a message: "This is a premium feature. To use this and other premium features, please upgrade to a full license using the upgrade button."  When I try to upgrade the license, it directs me to purchase the feature. 

 

Other coworker does not need to upgrade to use the feature. Please let me know how to fix the problem. We are in different time zones.

Best answer by VladimirN

Article - "Error "(-83) License Server is not compatible. Please set license source to FLEX server version 11.19 or higher" occurs while launching Flexnet based applications": https://www.ptc.com/en/support/article/CS343197 

2 replies

M
MartinHanak24-Ruby III
24-Ruby III
April 9, 2025

Hi,

1.] start Mathcad prime version 10

2.] click MartinHanak_0-1744176850725.png > Options

3.] enter server name & port

MartinHanak_1-1744176948999.png

4.] click Close

 

Note: If the above procedure does not work then the access to the license can be blocked by firewall running on server or local machine.

 

S
SJ_132273381-VisitorAuthor
1-Visitor
April 9, 2025

Hello Martin,

It shows the following error:

“”

License server version is not compatible.

Please set license source to version 11.19 or higher.

“”

How to set the license source to version 11.19 or higher? Can you please help me with this?

Regards

sid

M
MartinHanak24-Ruby III
24-Ruby III
April 9, 2025
@SJ_13227338 wrote:

Hello Martin,

 

It shows the following error:

“”

License server version is not compatible.

Please set license source to version 11.19 or higher.

“”

 

How to set the license source to version 11.19 or higher? Can you please help me with this?

 

Regards

sid

 

Hi,

open https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/compatibility/PTC_LMS_Download.pdf file and download zip file mentioned on following picture.

MartinHanak_0-1744192503291.png

 

On server:

  • make a backup of license file
  • uninstall current FLEXnet
  • unzip downloaded file
  • run setup.exe
  • install  FLEXnet 11.19.6.1
V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 9, 2025

Please provide a screenshot of your error.

S
SJ_132273381-VisitorAuthor
1-Visitor
April 9, 2025

upload_-aW1hZ2UwMDEucG5n-5143508956572250829..png

V
24-Ruby III
VladimirN24-Ruby IIIAnswer
24-Ruby III
April 10, 2025

Article - "Error "(-83) License Server is not compatible. Please set license source to FLEX server version 11.19 or higher" occurs while launching Flexnet based applications": https://www.ptc.com/en/support/article/CS343197 

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