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rclayton1-Visitor
1-Visitor
July 23, 2014
Solved

Change in appearance of vertical lines in Prime 3

  • July 23, 2014
  • 39 replies
  • 11651 views

I've been away from Mayhcad Prime 3 for a few months on other work. On return all the vertical lines in my worksheets - eg matrix brackets, programming bars - all display as dashed lines rather than the solid lines they used to be. I haven't changed computer but have changed printer. Anybody seen this, and/or have any idea how to fix it.

Regards to all.

Best answer by MikeArmstrong

Can you please provide a worksheet or screenshot?

The vertical program lines are dashed in my Prime.

39 replies

M
MikeArmstrong1-VisitorAnswer
1-Visitor
July 23, 2014

Can you please provide a worksheet or screenshot?

The vertical program lines are dashed in my Prime.

R
rclayton1-VisitorAuthor
1-Visitor
July 24, 2014

Mike,

Thanks for that. Maybe it has always been like that and I have never noticed it. Having been away from Prime and using Mathcad 15 it has only now filtered into my conciousness.

M
MikeArmstrong1-Visitor
1-Visitor
July 24, 2014

Strangely enough I have just checked on my work machine and the lines are solid.

They are also solid in the examples in the help file.

amcgough
amcgough14-Alexandrite
14-Alexandrite
August 5, 2014

Robert,

Thank you for the information. We’ve seen the vertical line issue you describe as a side-effect of systems being updated to a later version or Microsoft .NET. PTC Mathcad Prime 3.0 is based on .NET 4.0 and that is a prerequisite for its use. Microsoft has recently released .NET 4.5 and .NET 4.5.1, both of which can be installed on a Win 7.0 machine. There is an issue in those versions of .NET that affects the rendering of some graphical elements in the worksheet. We’re currently discussing this problem with Microsoft for ways they can fix the issue in future releases of .NET. For now, please can you check what version of .NET you are running. If it’s .NET 4.5 or .NET 4.5.1 you will need to revert to .NET 4.0 for the vertical lines to render correctly.

The Microsoft download for the web installer for .NET 4.0 can be found here:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

Regards,

Andrew McGough

W
Werner_E25-Diamond I
25-Diamond I
August 5, 2014

Thanks for the information, Andrew.

Right now I am working on a machine under WinXP and .NET 4.0 and I experience that nasty effect in Prime 3.0. So it sure is not (solely) a matter of the .NET version installed.

I admit that the effect is not as cruel as on other machines, but its there and its clearly noticeable.

amcgough
amcgough14-Alexandrite
14-Alexandrite
August 5, 2014

Werner,

You are right, there is another issue that is related to some zoom levels on some machines that we've been investigating. While the .NET issue is obvious and will affect all machines that the updated .NET version is installed on, the other issue you refer to is only visible on a few system configurations at specific zoom levels.

The system information you provided is very useful for this investigation and should help the develpoment team in their investigation so I'll make sure to pass it on to them.

Many thanks,

Andrew McGough

R
rclayton1-VisitorAuthor
1-Visitor
January 29, 2016

As a matter on interest I have just installed Windows 10 on my "home use" laptop (Lenovo Thinkpad). Under Windows 7 this exhibited the broken lines in matrices and programs, but no longer. Also Prime 3.1 and 15 seem to run OK under Windows 10 although I haven't given them an extensive test. I did look for  - but couldn't find much reference to - W10 in the Mathcad community comments  but perhaps I have looked in the wrong places! If anyone knows if there is such a thread could they let me know. I will need to update the main business computer sometime soon and this will no doubt have W10 as standard.

JeffH1
JeffH116-Pearl
16-Pearl
February 4, 2016

Same experience here on my Windows 10 machine at home, although I could have sworn that when I installed it a couple of months ago I was having the same problem.  It seems now to have disappeared and the vertical lines all look like they are supposed to.  Perhaps there was a .NET upgrade lately on Windows 10 that fixed it, I don't know.

R
rclayton1-VisitorAuthor
1-Visitor
February 5, 2016

Strange are the ways of Microsoft.

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