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A
AntonKC1-Visitor
1-Visitor
February 14, 2020
Question

Corrupted 2 files within short period - "File type not supported"

  • February 14, 2020
  • 2 replies
  • 1128 views

The attached files have both been corrupted with following error code:

AntonKC_0-1581715957767.png

 

Does anyone have an idea, as to why this problem occurs?

I am using MathCad Prime 5.0.0.0

 

Thanks for the help

2 replies

L
LucMeekes23-Emerald IV
23-Emerald IV
February 15, 2020

No idea. But the files really are corrupted.

The first 4 bytes of the file are OK, indicating they may be valid Prime files. The problem must lie furter into the file.

You may want to try contacting PTC support to investigate the files. They may be able to tell you what went wrong. They may be able to recuperate the file. Otherwise, I hope you have a recent backup...

 

Success!
Luc

 

    V
    VipulT16-Pearl
    16-Pearl
    March 16, 2020

    Hi @AntonKC 

     

    The corruption might happen due to some of the following possibilities 

     

    • The instance can appear with an incomplete save with the mathcad file.. 
    • A Mathcad file saved with Mathcad 15 and prior (file types: MCD, XMCD, XMCDZ) cannot be loaded through any version of Mathcad Prime. Use the Mathcad Prime XMCD, MCD Converter tool instead or any other kind of exception data has been experienced and logged with the log file.

     

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